Kiwi Movers Reviews Summary

Customer Service

Pros:

• "Really responsive, helpful, and flexible and made the whole process as smooth as possible."
• "They were friendly and helpful throughout the booking process (shout out to Dan), and provided an extremely competitive quote."
• "The whole Kiwi team have been polite, helpful and reliable."
• "They were very easy to communicate with whenever we needed them."
• "Everyone I dealt with was brilliant."
• "The office staff were also very responsive and friendly at all times."
• "Any questions or queries I had they were more than happy enough to help out."

Cons:

• "Would not use again." due to damage and cleanliness issues.
• "Other furniture came out filthy, covered in dust and debris."
• "They do not plan ahead and are very unprofessional."
• "Didn't feel like they cared about my stuff being shipped, paperwork was very confusing to fill out."
• "I would have given Kiwi 5 stars except the surveyor sent to assess the volume of our goods to pack and move woefully underestimated the job."
• "Considerable damage to the majority of our wooden furniture."
• "They didn't wrap and protect my pictures and they have come back with score marks and with chunks out of the gold frames."

Efficiency and Professionalism

Pros:

• "The guys who moved me were professional, efficient and looked after my belongings."
• "Kiwi Movers were excellent, prompt, punctual and efficient."
• "They got everything loaded and unloaded efficiently, and even managed to get a large headboard up a very narrow staircase with a low entryway."
• "The team from Kiwi Movers were fabulous today! Jay, Cam and Rafe were super efficient, professional, friendly and quick!"
• "They worked quickly and took great care with all our stuff."
• "The crew that turned up to pack my two bedroom where very professional, kind and friendly."
• "On the day of removal their team were excellent - big thanks to Eli and Kris who were brilliant, lovely and very efficient."

Cons:

• "Unfortunately, we didn't have a good experience with Kiwi. They lost 3 single duvet covers from John Lewis and they left (mysteriously) some of the paintings and rugs unfolded."
• "Kiwi movers seemed quite reasonable when I first spoke to them, but they ended up charging me an unbelievably enormous amount."
• "There was a minor hiccup where the van went to the wrong address initially which delayed them a bit but it didn't impact the day overall and they were careful not to charge us for the extra time."

Value and Pricing

Pros:

• "They were friendly and helpful throughout the booking process (shout out to Dan), and provided an extremely competitive quote."
• "Quote was very competitive."
• "Their pricing was transparent and fair."
• "I was quoted for a full day of removal but in the end the two guys who came to help me move did it in a lot less time, saving me a lot of money."
• "Their price is very good compared to some other removalist."
• "We have used Kiwi before and always find them very competitively priced."

Cons:

• "They are not the cheapest."
• "Kiwi movers seemed quite reasonable when I first spoke to them, but they ended up charging me an unbelievably enormous amount."