McDonald's Reviews Summary

Service Speed

Pros:

• "Always a great place to go for a quick bite to eat."
• "Lady who tidied front of house, very helpful, prodded staff when customers waiting."
• "Very nice and peaceful to come eat in which was great since i have sensory overload."
• "We enjoy a McD meal once a week and although very busy we have no complaints about the very hardworking staff."

Cons:

• "Got there at 2pm and ordered some food via the touch screen thinking it would be quick. Waited over 20 minutes."
• "Stopped for a basic muffin and hash brown on the way to work. Waited over 10 minutes."
• "Waited a long time, plenty of staff, observed many food coming back due to mistakes."
• "Drive through was pretty clear but waited in the car park for 25 mins for a happy meal and medium nuggets meal."

Food Quality

Pros:

• "Food is always warm when handed to us."
• "Food came out hot when having to wait but realised afterwards that they gave 1 thing that was incorrect."

Cons:

• "Ordered a few times and each time there's either something missing or the fries are soggy and cold."
• "Ordered on the app for collection, but by the time we got home, the food was cold."
• "Ordered a vegie dietary of the menu and got chicken nuggets in the bag when opening."
• "The worst McDonald’s ever, staff members kept talking to each other, waited for the order for more than 30 mins."

Customer Service

Pros:

• "Lady who tidied front of house was friendly and helpful."
• "The staff here are not concerned about the just eat drivers putting dirty bags on clean tables."
• "A regular local and this time it beats the rest... 40 minute wait in total, 20 minutes in the drive thru with 4 cars in the queue."
• "Staff always seem to be polite and friendly."

Cons:

• "Horrible service. Food was ready to go, but staff made us wait by leaving our food on the shelf."
• "The staff here are beyond real. Nearly every order is wrong."
• "Unfortunately food wasn't hot but the main issue was the flys! So many flys in the restaurant & in the cooking area."
• "Shockingly slow service. Insincere apology for the slowness."

Order Accuracy

Pros:

• "Checked mine before I left, so good."

Cons:

• "Every time we order food. We have items missing."
• "Time and time again, these idiots can't get even simple orders correct... Fries frequently undercooked too."
• "Every time we visit this McDonalds we are asked to park up and wait. When they do eventually bring our order they always forget to bring the BBQ sauce."
• "The last 6 visits I’ve made through the drive thru, we’ve been asked to park in the car park. Then another 10-15mins later, the food is brought out by a staff member."