Address: Unit 7 Cypress Court, Harris Way, TW16 7EL, United Kingdom
Phone: +441932771330
Rating: 3.4
based on 66 reviews.
Customer Service
Pros:
"All praises due to these fellas, they picked my vehicle up, checked it, fixed it and had it back on a truck over to me all within 14 days."
"Can't thank Kevin and the guys enough for the service I was given on the replacement of the engine in my van."
"The service from Kevin and the team was second to none. Every step of the process and a tour around the workshop showed me exactly what processes were going to take place."
"Thought I would say so far so good rang company spoke to a Kevin extremely helpful told me everything step by step and cost."
"I would like to personally thank AJ, Charlie and Dan, and the team of technicians for their outstanding support, sound advice and excellent repairs to my vehicle."
"Been to many garages to get my car sorted Sian Autocentre provided excellent attentive customer service, didn’t try to oversell anything and offered recommendations which they didn’t even need to do!"
"Thank you office team, workshop and accounts"
Cons:
"Main compliant though is that they hide behind their T&Cs rather than apologize for messing up the engine"
"Customer service advisors are misguiding and lie."
"Very very slow to get the work done, have to keep chasing them up all the time."
"From even the beginning… having my car recovered… they were late by 4 days and I was constantly having to chase them."
"The attitude is awful, they talk over you"
"Horrible Humans! as they're refusing to take responsibility now, absolutely filthy and dishonest AVOID!!!"
"Every time we visit, they come up with another problem which wasn't a fault the week before."
Pricing and Quotes
Pros:
"Took the car for MOT it failed as I expected. Asked Kevin to sort out the problems, a couple of days later, job done! The price is very reasonable."
"An amazing garage run by individuals who truly love what they do at a fraction of the price most garages would charge nowadays."
"saved £700 in total"
"Glad I shopped around for engine services. BMW quoted me £6241.00 for another engine for my BMW 3 series, Sian autocare did it for £3700.00, nearly half the cost and the vehicle drives spot on with a year's warranty."
"This is the only place I ever take my vehicle too. The guys are so professional and honest and always give you a competitive reasonable price for repairs."
"A big thanks to the team great bunch of employees, first class works at reasonable prices."
"Fantastic. Went in for an engine rebuild and a mot. Was very happy with the service I received, best quote I got for a rebuild and mot."
Cons:
"This garage(garbage) they will scam you as they done with me."
"Do not even consider them. They pulled my car apart and wanted a huge amount of money to put it back together."
"Would give zero stars but can't, they are a massive rip off. Charged the earth to strip and check my citroen then quoted 3k for repair."
"The Initial quote was £1500 lower than what they wanted to charge once the car was with them"
"THESE THIEVES TRICK PEOPLE... THEY MADE ME PAY FOR WORK THEY DIDN'T EVEN DO."
"NOT TO BE TRUSTED... QUOTE WAS £1300 AFTER TAKING OUT MY ENGINE QUOTE WENT UP TO OVER £3000."
"Once paid and 2 weeks later, in my case, I receive an estimate for 60% more than the original 'Quotation' of £1794 -£4,326."
Quality of Work
Pros:
"These guys went above and beyond to deliver a professional service to me."
"The engine is now better than new drives amazingly & I am one happy customer."
"I was driving along the motorway in my Jaguar, When i heard a horrible noise from the engine. After getting a diagnostic from Jaguar for the cost of the repair to be £15,000. I took my car to Sian autocentre and was able to have the original engine repaired with a new set of injectors for £6000."
"Great work from these guys! picked up my type r civic yesterday and i could not be happier."
"Guys it’s been a great pleasure to deal with you, you have returned my car in a perfect condition, it drives like new! ;-)"
"They obviously take pride in their work and will recommend them to anyone."
"brought my nissan pathfinder into these guys as it needed some TLC and now my vehicle is back with me running like brand new!"
Cons:
"Do not take your engine here for a rebuild they lure you in and charge a fortune at the back end. I removed my car from them and it was returned with missing parts."
"The engine failed immediately on two occasions until they 'rectified it' 40 days later and the engine has failed again. Biggest waste of money ever."
"Stay well clear off these charlatans. Spent over £4000 on a reconditioned engine which turned out to be a second engine on its last legs from an insurance damaged vehicle."
"Tried getting my EGR valve replaced here they ended up making a complete mess of it breaking the connectors and not even getting the valve to work again."
"They are the worst company ever!!! Don't trust anyone from there, they just say will sort the problem, but they create more damage to the engine!"
"Reconditioned my engine- cost well over double the quote and made an awful noise when I picked up that they blamed on me not getting the clutch replaced."
"Very bad experience with this garage. They have had my car for over 4 weeks. I was quoted a price to recondition my engine and when they had my car the price doubled."