Hounslow MOT Centre Reviews Summary

Customer Service

Pros:

• "Fantastic communication and absolutely with in time."
• "The service and customer care I receive from Mo and his team is second to none."
• "Friendly, knowledgeable, and flexible."
• "The staff were super polite and helpful, the service was excellent."
• "Very happy with the professional service received."
• "Happy with customer service specially dealing with Mohammad manager in Hounslow MOT centre."
• "Visited today for my MOT, was really happy with the efficiency and customer service I received from Mo and the lovely receptionist."

Cons:

• "I was not happy that I was charged £298 and had more problems & no resolution."
• "It's a shame really as the good reviews led us to believe that we may have found a reliable garage but this was unfortunately not the case for us."
• "He was very rude and unprofessional. I would even say, unhelpful."
• "Customer service is really bad here, staff do not know what they are doing and the manager blames customers when their staff are incompetent."
• "Super upset with his attitude and talking behaviour, he does not even know his job properly."
• "His response to me was so rude and aggressive and told me he doesn't need my custom and I could have done that myself."
• "Instead of answering the simple question the owner got very rude and aggressive."

Trustworthiness and Honesty

Pros:

• "Always trust worthy. Quicker. Pleasant to approach."
• "I trust Mo and his mechanics fully."
• "I have been impressed with the customer service, the honesty/transparency and competitive prices."
• "Always given excellent service and is always honest."
• "They are honest hard working people."
• "I truly appreciate your honesty and the value I got for my money."
• "Honesty is their policy. All our cars are coming here from now on, period!"

Cons:

• "Car went into the garage x6 and never improved once."
• "Please don’t go to this garage because when they the put spray on shock abuser and showing to customer it’s failed in mot and change new break pads have look the garage is full from new pads and disc just tell brake pads and disc is failed and they are cow boys."
• "This mechanic not only did the worst service ever, but he quite literally stole £150 quid from my vulnerable uncle."
• "I lost my £35 on a fake failed MOT which was created to loot me almost £340."
• "Upon using Hounlsow Mot i quickly found my repairs always seemed to multiply in cost from what was originally quoted."
• "In my opinion Owner is a con man, take your car here for repair or MOT and be ready to shell out for non existent faults on your car."
• "Horrendous service. Mo was incredibly condescending and misogynistic."

Quality of Service

Pros:

• "Mo is highly knowledgeable and always happy to support and guide on the best way forward if a problem has occurred."
• "The service was very quick."
• "Fantastic service, had my MOT done 4 weeks ago, and clutch replacement on my Mazda 6 recently dealt with quickly and problems free."
• "Mo and his team were absolute life savers, helped me to dodge a bullet inspecting a car from a dealer."
• "Professional, prompt service. Mo and his team go above and beyond."
• "They have always fixed my car to the best standard."
• "Not only did him and his team address the initial problem but they also went the extra mile to identify and rectify other minor issues."

Cons:

• "Very Very bad experience."
• "I would not recommend to go there to anybody. Atrocious service."
• "Very bad garage.. so rude and unhelpful.. went for a MOT and they refused my car all because the water filler cap was loose."
• "Stay well away from this place Hounslow mot centre pears road very disappointing."
• "Paid about a grand for a timing belt change. He could pinpoint why my car was burning oil."
• "The guy is extremely Rudd upon collection, engine light was still showing up."
• "We did repair one of our cars a while ago and they attempted to replace a broken radiator valve, it took them at least 5 days till they started and when we were about to pick up the ready car, we heard a burst noise and the valve they just replaced burst again!"

Recommendations

Pros:

• "I thoroughly recommend them!"
• "Highly recommend!"
• "Would highly recommend their service and expertise to everyone."
• "I recommend them without hesitation."
• "I would highly recommend them for their service and friendly nature."
• "I would definitely recommend this garage."
• "I highly recommend this garage to everyone."

Cons:

• "They do not even deserve a star !"
• "Very Very bad experience."
• "I would not recommend to go there to anybody. Atrocious service."
• "Please don’t go to this garage because when they the put spray on shock abuser and showing to customer it’s failed in mot and change new break pads have look the garage is full from new pads and disc just tell brake pads and disc is failed and they are cow boys."
• "This is not London borough of Hounslow council MOT depot!!! This is another mot centre who have set up down the road and appear to be taking business from the council depot by using the councils photo on website and setting up with same address!!"
• "AVOID AT ALL COSTS."
• "*** I HIGHLY DO NOT RECOMMEND SUCH UNPROFESSIONAL, INCOMPETENT humans let alone SERVICE."