The Vet Nottingham Reviews Summary

Customer Service

Pros:

• "The staff were very friendly and helpful."
• "Staff very polite an reassuring."
• "From the Front of house Staff, Nurses'and Vets everyone was Fantastic."
• "The staff were friendly and moved around appointments so we could be seen, after examination I was told Loki had inflamed gums and an inflamed kidney."
• "All the staff are really helpful and friendly and clearly really care about the animals."
• "Everyone was really kind and understanding when we visited with our very poorly cat."
• "The staff were great as I said my cat was very ill and I wanted to reduce his stress."

Cons:

• "I'm still waiting to hear from you. You have lied."
• "Charged me another consultation fee."
• "Definitely taking advantage of a grieving family."
• "This receptionist team is in dire need of customer service training."
• "A disgraceful example of customer service, ignorance at its finest."
• "Reception unprofessional and uncaring."
• "I felt very let down by The Vet."

Facility

Pros:

• "Safe to visit, plenty of parking spaces entrance brilliant hand sanitizer."
• "As soon as you walk in you can see how clean and sanitary everything is, which with the current situation, is very reassuring."
• "The surgery is really clean throughout, I’m not sure what they do with all the fur."
• "Lovely bright waiting room and consultation rooms."
• "Its very clean, the staff are very polite and will answer any questions."
• "The waiting room is always clean, free water, a toilet and there's a coffee machine."
• "Great access throughout the surgery."

Cons:

• "Seperate waiting areas for cats and dogs but this doesn't stop inconsiderate people still bringing loud dogs into the cat section."
• "It can be busy which can be stressful for pets."
• "The cat waiting area always has dogs in it which defeats the point of having it."
• "Ignoring the outrageously heavy entry door."
• "The phrase 'animal hospital' is wholly misleading."
• "Generally attention/service very good but it would be even better if consultations were not done over a row of seats in the general reception area."
• "Waiting area is now sectioned into bays due to covid which I think is a good idea."

Professionalism

Pros:

• "The vet Sabrina Barclay was absolutely amazing."
• "The receptionists and the Vets are always friendly and really attentive to the cats and put them (and us) at ease."
• "The only vet I know with low prices, consistent & quality care with conscientious Vets that know what they are talking about."
• "The vet was kind but didn't seem confident at all."
• "They were very friendly with both myself and my puppy, whilst keeping a high standard of professionalism."
• "The vets are very caring and knowledgeable. All the staff are helpful and supportive."
• "The vets here are so dedicated to helping the pet and the owner and are not focused on pushing medications."