TIVOLI Cinemas - Bath Reviews Summary

Staff Service

Pros:

• "The staff were friendly and helpful throughout my visit."
• "The service from staff is top notch."
• "Very helpful service."
• "The staff are super friendly and helpful, the food and drinks (served to your seats!) are delicious."
• "Staff is very friendly and helpful."

Cons:

• "Last time we went staff weren't the most helpful."
• "Unfortunately the staff ruin the whole experience by coming across as unfriendly and unprofessional."
• "The staff however didn’t seemingly have a clue, customer service was terrible."
• "The staff were rather unpleasant and patronising, hard to find and generally made me want to not go back."
• "Rude, cliquey staff standing together and gossiping about customers."

Seating Comfort

Pros:

• "Seats have plenty of legroom."
• "Very comfortable seating and just overall a great experience, very different to any other cinema."
• "The seating in the cinema is so comfortable."
• "Big armchairs/sofas to watch your chosen film in comfort."
• "The sofas in the screen area are super comfy and roomy."

Cons:

• "Also the seats leave a lot to be desired, they are comfy enough but whoever designed them should be shot."
• "Two people are really squished together on a double sofa."
• "The double sofas were SO small and uncomfortable."
• "The seats were comfortable, but quite low and sometimes the head of the person in front covered part of the screen."
• "Although the seats were nice, space was tight and I trod on quite a few feet trying to reach my seat."

Food and Drink

Pros:

• "The food was served to your seat and very tasty."
• "Drinks and food brought directly to your seats in the theater. Food and drink was excellent and reasonably priced."
• "Good food, great choice of drinks."
• "Really delicious food to eat while you watch."
• "The food is very tasty."

Cons:

• "Food wasn't what I thought it would be quality wise."
• "The burgers are the most disgusting I've ever tasted."
• "Part of our food order never arrived, so had to ask for a refund after the film."
• "The food we ordered arrived very cold just seconds before it started."
• "Burger - the meat was thin and not juicy."

Ambiance and Experience

Pros:

• "It's a very stylish place."
• "It was a wonderful experience and was no more expensive than the chain cinemas."
• "Inside, you're almost transported to the golden age of cinema, with art deco design and a very luxury feel to everything, from the seating to the customer service."
• "Luxury cinema, whats not to love- you can have a glass of wine on the side table, excellent service and delicious food bought to you!"
• "This really does redefine a visit to the cinema. Comfortable seats, loads of leg room, double seats for couples, a good view from all parts of the studio, low seat lighting and drinks and food delivered to your seat."

Cons:

• "I’d love to say I’d go back but I cannot afford to waste my money."
• "Plus the ticket prices are now too expensive."
• "Sadly we did not enjoy our experience at Tivoli. I felt like I was walking into a restaurant or a bar, not a movie theater."
• "If I’m paying £18 per ticket to go out to the movies I want to feel the magic of going to the movies and this place has no magic."
• "It does fall a little short in terms of value for money, though."

Accessibility and Convenience

Pros:

• "👩‍🦼Wheelchair accessible"
• "The room perfume makes the atmosphere very nice."
• "Boujee bathrooms and nice comfy cafe/ bar seating for pre film cocktails ☺️"
• "This cinema is well situated near the station and a car park."
• "Although it's on the first floor it's very accessible with a decent sized lift."

Cons:

• "I paid £39.40 for two seats on Tuesday for a showing on Thursday. Then found I had to cancel. But this is impossible as they don't have a phone number anywhere, nor do they answer emails."
• "However, we had a gift voucher given to us which stated on the back that online booking is available using this but it isn’t and there is no telephone number available for the public to use."
• "Very disappointed that this is now cashless, I won't be visiting again!"
• "Wasn't impressed that we couldn't order food to our seats as we were 4 minutes after their cut-off point."
• "No indication of how to actually order food and get your tickets."