Address: 8, 10 Shortmead St, Biggleswade SG18 0AP, United Kingdom
Phone: +441767313614
Rating: 4.8
based on 186 reviews.
Service Speed
Pros:
"When I arrived at my appointment time I just had to drive into the garage and they replaced the tyre immediately."
"I was on my way home within 30 minutes."
"Was in need of 4 tyres last minute and they fit us in and gave us a great price."
"Service was quick and value for money, service with a smile!"
"Great service, fast turnaround."
"Fantastic service, fast and prompt, great value for money."
Cons:
"I stood for at least 15 minutes waiting while she entered everything on her phone."
"After going to ATS for a quote my son recommended tyre pros. Not o ly £200 cheaper for the same tyres? But also beat them on the price of discs and brake pads. So I'll definitely be going back the them to be fitted too."
Customer Service
Pros:
"Staff were friendly and approachable, seemed to like their job."
"They were lovely and friendly, which I really appreciated as I was very stressed."
"Absolutely brilliant. Was in need of 4 tyres last minute and they fit us in and gave us a great price. Fantastic service and great range of tyres!"
"Friendly service and a quick response to getting a new tyre and fitting it…even though it was not in stock … nice reception area to sit in while finishing of the job."
"Great service again here. Friendly and helpful staff who seem genuinely there to help sort out your car problems with no fuss, and at a reasonable price."
"Lee and his team are great, I’ve always been to the Biggleswade STS depot for tyres, from new wheel down to air pressure check for over 25yrs."
Cons:
"Carried out tracking when they wasn’t asked to and was extremely rude when I refused to pay as I never asked for this work to be carried out."
"I have used STS before and although they were not very friendly or welcoming, they got the job done so I didn’t think much of there cold atmosphere."
"Would not spend a penny with these guys. Asked for a quote for one tyre chap said I would need 2 tyres because the other tyre is nackerd, said to him how can u tell the other tyre is nackerd when u have not looked at it."
"Don't like this place, there too expensive and don't let u see what there doing, as u wait in a waiting room well away from the workshop so u don't know if they actually do your job or not, could do with cctv in waiting room so u can see them working on your vehicle."
Pricing and Affordability
Pros:
"With the budget tyres out of stock Lee applied a small discount to some midrange tyres to make a more affordable price."
"Had premium, mid range and budget. They had a great deal on pirelli tyres which we went for."
"Great service. I went to get my brakes checked as I thought they were slightly off. The team checked them and assured me everything was fine."
Cons:
"Lee had two tyre options in stock but both were more premium than my budget allowed."
"Wasn’t happy that I had to pay out again for 2 new front tyres after already paying out £140 each tyre only few months ago."
"No point buying the insurance waste of money!"
"Tyre pressure was too high they let me drive away with 50psi in the rear when they should be at 33psi causing the car to handle very badly and constantly felt like you was on ice."
Quality of Service
Pros:
"They took the time to show me where the damage was, the replacement was in stock."
"My existing rear tyres of a premium brand were moved to the front on Lee's recommendation and the cheaper new tyres placed on the rear. All tyre pressures were adjusted accordingly."
"Visited for an aircon recharge. Went well and massive improvement in aircon effectiveness."
"Fantastic service 👏 Had all 4 tyres changed and a realignment done and was extremely quick."
Cons:
"After leaving the centre and checking the report the tracking had been done for the wrong specification of car."
"If it was 'too busy' due to staff being off sick to do the tracking fully this should have been made clear."
"Work was not carried out as requested. Asked for all four wheels to be balanced and to have the tracking adjusted if needed."
"I was really disappointed when I was told I have a leak on my air con and it can not be refilled. Just been to another garage and it's been recharged with no leak whatsoever."