Kwik Fit Plus - Brighton Reviews Summary

Customer Service

Pros:

• "I was received and my request for an appointment to repair a punctured tyre was dealt with efficiently and courteously."
• "Great garage, polite and friendly staff who are always happy to help."
• "Derek said it was no problem at all, they would wait for me."
• "Friendly efficient staff."
• "Derek and the team are fantastic. Extremely polite and efficient."
• "Just had the best ever customer service, wish I’d got the name of the guy on reception who dealt with my Polo, 10 out of 5, outstanding, great team too, they finished my car in record quick time, well done all!"
• "The welcome and professionalism of the service was exceptional."

Cons:

• "Proves you dont take care of peoples vehicles and will not be taking any of my money again."
• "Not being told beforehand to be early and then when you arrive 7 mins late, you're told they have a strict 15 min late policy."
• "So your people need to stop lying about how long things will take just so you’ll go with them rather than someone else."
• "A dishonest branch who will rip off unsuspecting customers without a second thought and whose work is substandard and often needs correction."
• "These people are frauds!!! Do not use!!!"
• "the reception has been trained to 'politely' keep you waiting for a whole day."
• "An unfriendly receptionist told me he couldn’t tell me how long I would have to wait."

Pricing and Charges

Pros:

• "They charged me over £800 LESS and sorted everything..."
• "Kwik Fit price was also very competitive."
• "With everything done within the day, a reasonable price & being cheaper than other garages, well I can’t complain."
• "Some good offers such as free brake pads for as long as you own the car (after first purchase), 2 year digital wheel alignment (up to 8 visits over the 2 years)."
• "Great team on reception advised me if I went on line it was a little cheaper as I was a little hesitant with the phone quote so very helpful and saved me a little money."
• "Always buy the tyres online from them before hand if you can as you get around a saving of a 3rd compared to the price you pay in the shop."
• "They then checked and found that the tyre could be repaired."

Cons:

• "Car failed its MOT and was quoted considerably over £1000 to fix it."
• "Good thing my uncle was wise enough to tell me I was literally being scammed."
• "I was told I needed over £1000 of work that didn't need to be done on my car."
• "The guy charged me over £350 because apparently all four of my tyres needed changing."
• "Being the rip offs that they are, I expect a full refund as paying twice for an MOT is not acceptable and I believe VOSA will be interested to hear about this."
• "Material cost of parts excessively escalated in price. E.g. you quoted a catalytic converter for £450 and I found the same one online for £160."
• "The prices are RIDICULOUS. Simple jobs cost £100's."

Booking and Scheduling

Pros:

• "I called initially and a very pleasant polite member of staff answered the phone and told me to bring the vehicle in, which I did."
• "Had the inspection done in a few hours even though I had no booking."
• "I phoned these guys last minute to take a look at my exhaust. I spoke to two different guys, Connor and Callum. I arrived there 10 minutes before they shut and they still kindly looked at my car and fixed it then and there!"
• "I had four new tyres and a aliment front and rear. My car now drives a lot better."
• "They fitted us in and finished the job in double quick time so we could get away."
• "Great service today...fitted in 3 tyre replacements and rebalancing immediately with no prior appointment."
• "Really friendly helpful staff, fitted me in quickly and rang me when they said they would."

Cons:

• "Visited the garage on a Sunday for a quote on front tyre change... We dropped the car off and they didnt look at it until 10am."
• "I have had a phone call a month later asking me if I want to book in for my MOT, I do not recall giving them my mot information or permission to call me trying to get more money from me."
• "Absolutely useless, I've booked a service on my 3.5t hire vehicle turned up on the day to be told its not booked, nor can they do it today."
• "Your online booking system is USELESS..."
• "Booked online for MOT and new Tyre. Online system would not allow both to book together, so chose same time slot for both and then rang to confirm. When I arrived I was told that they couldn’t do both at same time but both should be done within 2hrs. 2hrs later I returned to be told that tyre hadn’t been fitted yet and car had failed MOT."
• "Avoid - travelled 45 mins to get there for a last minute appointment, which I paid for online the night before only to be told they didn't have space and although I'd paid and booked online they couldn't do my mot."
• "We booked MOT on line, but unfortunately they could not do our car there."