Address: 162C Mitcham Rd, London, SW17 9NJ, United Kingdom
Phone: +447719227872
Rating: 4.9
based on 195 reviews.
Staff and Service Quality
Pros:
"The team is very nice and Dr Fiona is very helpful with lots of knowledge and always a warm welcome."
"Unbelievably good. I had pain all over my body. Decided to come try one treatment but it felt almost like a miracle."
"The staff were professional and thoroughly explained everything as they went along."
"After the massage and acupuncture I felt so much lighter and happier."
"The staff were very kind and assisted me with all the issues I explained."
"The staff are friendly and extremely knowledgeable, particularly Fiona."
"Dr Fiona was great with the acupuncture and massage session. Tried the cupping for the first time and feeling better than I did when I walked in."
Cons:
"They seem to only be interested in your money. Very poor service in every way."
"When I arrived, I was then told I could only have the £120 option as they need to target my face, this is a lot more than I had anticipated to spend."
"Don't waste your money people."
"I don't think you should argue with a client that you're massaging or even challenge them in that way."
"I endured this to the end but felt very uncomfortable and certainly no better."
"I have been to other Chinese massage salons and understand that sometimes it can be “transactional” in nature, but usually the massage is fantastic quality, but this was not a good experience."
"Terrible place. Had booked appointment with the acupuncture place across the road and mistakenly walked into this place."
Atmosphere and Environment
Pros:
"The atmosphere is very relaxed and friendly."
"Very welcoming and friendly place."
"The place is clean and friendly. The doctor Fiona was the sort of person who you could talk to and felt comfortable."
"The room was clean, warm and quiet. With soothing music playing which went with the overall ambience."
"The place is very clean with a pleasant atmosphere."
"people are friendly and the place is very cozy and welcoming."
"Premises are clean and tidy."
Cons:
"During the appointment I unfortunately did not find it relaxing as all I could hear was loud music from the reception area."
"All I could hear was loud music from the reception area with someone in the clinic singing very loudly."
"Toilet doesn't have a lock."
"The therapist took a phone call during the treatment and the alarm system was beeping every minute throughout."
"Nobody called me, please don't make things up. I don't have a problem with paying first, I do have a problem with being walked in on while undressing, and somebody playing a game on their phone the whole time they are dealing with me."
"Strange experience, felt more like a sales pitch to try and get me to buy as many things as possible rather than understanding the health issues I have."
"Not at all relaxing, and mostly very painful a massage. I will not be going back."
Value and Pricing
Pros:
"Good value and great for anyone who's spent too long at a makeshift home desk!"
"An excellent, friendly & professional service which provides great customer value!"
"I would recommend to anyone looking for acupuncture treatment at a reasonable price."
"I took a 6 x treatment package and found it great value."
"Good quality for money."
"I also got free Tea and medicine with treatment."
"I had a deep tissue massage and it was amazing!"
Cons:
"Afterwards it was again a sales pitch about purchasing a £50 foundation (which I declined) as according to Dr Fiona my skin is too spotty and white."
"Although this procedure is expensive... Especially as a student."
"She also tried to sell me a course of acupuncture for £800 which I again declined, but still added £10 extra onto my bill as a deposit for a future appointment."
"Dr Fiona is a thief and a fraud(charge extra costs without consulting)."
"Such a shame. I never got to experience a massage here. Arrived for my 1pm booking and was told it was £50 despite the leaflet I'd picked up from the shop that said £45 and was told the leaflet was old, plus the £5 off first visit wasn't valid."
"The receptionist then came in at the end and asked whether I wanted another half hour massage with a Chinese masseuse for an additional £35 over the £50 already paid."
"I will return when I can next afford it."
Recommendations and Referrals
Pros:
"I would recommend Tang Chao Health and Beauty Centre any time."
"I would definitely recommend you see Dr Fiona and her staff."
"I've now recommended it to a few of my friends."
"I would highly recommend this place."
"I would definitely recommend this salon to my friends."
"I have already recommended this centre to my friends and family."
"I would highly recommend to anyone."
Cons:
"I did not have a good experience with Fiona. She is stressed, from the phone calls I had with her, and even doing the acupuncture, she constantly tries to over sell the herbs, the acupuncture voucher, and even asked me for a deposit for the next session?"
"Don’t do facial acupuncture here. She showed me before after picture but obviously she used the app to make my face much more shaped and weirdly big eyes for the after picture."
"Thoroughly dishonest people"
"Extremely poor massage. I don't think the lady was an actual masseuse."
"Before she would even let me pay she made me leave a ‘positive’ review on google."
"Customer service leaves MUCH to be desired. Receptionist was very abrasive in pushing extra services."