Harrow Service Centre Reviews Summary

Customer Service

Pros:

• "Professional and friendly. Special mention for Khush, who is always a pleasure to deal with."
• "The lady at reception is always polite and happy to help."
• "They're always friendly, efficient and 100% reliable."
• "Their customer service is excellent, always going above and beyond to ensure my satisfaction."
• "The receptionist was highly efficient and booked me in for an appointment the next morning."
• "Everyone at Harrow service centre is helpful and polite, I always feel they have a personal touch."
• "Very professional reception and excellent customer service."

Cons:

• "and yes please do not tell to anyone go to the lawyer and citizen advice bureau if you guys not provided good service."
• "All the time they just need money. I do not know how they will use the BOSCH name."
• "The overall demeanor of the staff was unprofessional."
• "They were dismissive of my concerns, and I didn't feel valued as a customer."
• "Talked to Mr Pravin he is rude and he has no manners how to talk with the customer."
• "Worst experience ever. I have been doing my MOT for last 3 years with them. I came 10mins before the booked appointment today and the receptionist told me your appointment was given to some else because we tried to call you and didn't go through!! so we canceled ourselves!!!"
• "I know you had good rating in google but in this case you guys are failed to provide good service."

Quality of Work

Pros:

• "Harrow Service Centre did a great job diagnosing and fixing a clunking noise from underneath my car."
• "This was a full service and MOT on my Mercedes. It was carried out with maximum efficiency by extremely friendly and competent staff."
• "They never overcharge or suggest repairs that are not needed."
• "They will fix or replace parts - only when required and never unnecessarily."
• "The work carried out has been good and advice has been provided where needed on future requirements."
• "The work was done very quickly with a complimentary valet thrown in."
• "HSC diagnosed the problems and rectified them promptly."

Cons:

• "I recently had the unfortunate experience of getting my car ABS issue fixed at Harrow Service Centre and I can confidently say it was the worst service I've ever received."
• "They charged exorbitant amount of fixing ABS issue which is far far more if we compare with other recognized service centres in the same area."
• "They try to trap people for more money."
• "Very over priced and made so many mistakes."
• "The level of incompetence displayed by them is astounding."
• "Please find attach photos for your information and clarity and do not lie to customer what did you promise before work."
• "THIS IS NOT CLEAR INDICATION IF THERE WILL BE A PROBLEM IN FUTURE YOU GUYS ARE NOT RESPONSIBLE."

Value for Money

Pros:

• "Great Service, Competitive prices and friendly staff."
• "Always great service. Unbeatable on price."
• "Also good value for money."
• "The work carried out was excellent value as well, so all in all I was very pleased with how well they treated me and the standard of work."
• "Price was very low too - fantastic value for money."
• "Very reasonably priced in comparison to other places I checked."
• "Pricing seems competitive."

Cons:

• "Two of the garages clearly indicated that you have charged me unrealistic prices."
• "They charge labour on labour."
• "Quite pricey but happy with the result so far."
• "Prices seem a little higher than few other garages in the area so maybe could slightly improve on that."
• "Admittedly the prices initially seemed a little high."
• "Anyway, net-net, they were going to charge me north of £440, for all the extras, whereas I got it done for £225."
• "Admittedly the prices initially seemed a little high."

Convenience

Pros:

• "They are open on weekends which makes it very convenient."
• "Easy to book over the phone, friendly staff, able to book on a Sunday with short notice."
• "All work done within the promised time ready for me to collect."
• "Harrow Service Centre completed the job ahead of schedule and put me back on the road."
• "Easy to book the service through online enquire form."
• "Was able to book my car in for a MOT on a Sunday in and out in 30 mins."
• "Quick and efficient process to bring my car in for a combined MOT and service."

Cons:

• "Hope people take notice if this." (In reference to a negative experience with appointment cancellation.)
• "It did mean though I had to wait another day to get the car."
• "Received it after the first inspection but this time didn’t which I found a bit disappointing as we can’t really go get it clean at the moment due to the COVID situation."
• "If there is one thing I could suggest, it would be great to have washing service offered, externally, as part of the other service, free or at some nominal cost, if feasible."
• "The only slight negative is the quality of the car wash but it is not advertised as a car valet in the service, just a hand wash and leather which has been achieved."
• "Only thing I would maybe given a 5star is if you pay high amount to the garage that they hover or clean the car:)"
• "I was unfortunately misquoted on the price on an email received but everyone makes mistakes and it was still acceptable to the fact that they gave me tip top service."