Formula One Autocentres - St Albans Reviews Summary

Customer Service

Pros:

• "Very happy with the service and price, knowledgeable polite staff and no SALES."
• "All the fitters say hi to you and the team know what they are doing and very knowledgeable about their industry."
• "Service was great, Chris explained what was the issue but has been all sorted out."
• "One thing that stood out was the quality, courtesy and timeliness of the communications with the garage management team."
• "Great experience with the team going well above and beyond to make sure everything was sorted as quickly as possible."
• "Staff on the desk and the MOT tester himself were friendly."
• "Tony & Alex went above and beyond to ensure my car was safe and didn’t rush the repair."

Cons:

• "However today I was screamed at by a staff member who called himself a sales manager after I called for assistance."
• "Awful service. I wish I could give zero stars."
• "Absolutely disgusting customer service!!!"
• "Reception guy is a really rude person."
• "The previous manager was much more helpful and polite. Surly staff and bad service."
• "Phoned customer service was told busy on the other line, still waiting for the return call 31 hrs. later."
• "The branch manager Alex was very rude, doesn't have any skills of customer service."

Booking and Timeliness

Pros:

• "I made an appointment by phone but an issue occurred with the booking. With Kylie's help everything was sorted both quickly and efficiently."
• "Booked an online app for a nail in tyres few days ago, called them on the same day and ask how long will have to wait if arrive at 9am (when they open) and they said 30 min max 1 hr."
• "Booked in online, very easy process and they had a spot the next day."
• "The staff were polite and professional and all 4 tyres were replaced in an hour."
• "What a pleasure it was to have one of the easiest, hassle free online bookings you could ask for."
• "Yes very pleased with my experience, dropped my car off at 08.30 and a full service and m. o. t. was completed and the vehicle was ready for collection by 15.30."
• "The guys were great, I thought I needed a new tyre, they had a look for me and told me they could fix it."

Cons:

• "Booked an MOT in and it failed because the engine management light was on when there was no light when I gave the car in!"
• "Appointment booked for 11.00. Told over running with other cars by half hour."
• "Disappointed! Paid for two new tyres 4 days ahead. Could only book a vague AM or PM appointment."
• "Took over 2.5 hours before my car was returned."
• "I booked a tire change through ASDA tires... I left half an hour later, which is around 2 hours in total."
• "I booked my car in for a new tyre in my lunch hour and was told it would take 30-40 minutes. It actually took 1 hour and 45 minutes!"
• "Booked Tuesday AM, Arrived 10 to10, Told 2 hour wait, Returned 12o/c not started to fit 4 tyres, Told 45 mins."

Quality of Work

Pros:

• "Had a yearly service and mot done. Used this centre for years. Was told needed brake pads and wheel alignment, costing approx £350.00. Went to Halford for a free brake check, no issue at all, lots of wear left."
• "Always helpful, always quick, always professional."
• "Formula One is always completely honest, explains in detail any issues that need fixing regardless of how much I might understand and always give me a fair price."
• "I am really pleased with the service. They changed my front tyres and did wheel alignment."
• "They was brilliant. Booked mot for my car. GOOD price on time."
• "My car was fixed within an hour."
• "The mechanic Kyle did a perfect job and got the car back to running smoothly."