McDonald's Reviews Summary

Ordering Experience

Pros:

• "The self service order machines are really helpful at quickly ordering food."
• "Ordered using the App and was delivered to our table."
• "It is very easy to place orders through the touch screens displayed."
• "McDonald's have the option of ordering via a screen or with a real person."
• "Newly renovated now with the automated ordering kiosks. Brilliant! No more stupid queues."
• "Service is blazing fast."
• "Lots of ordering screens downstairs and despite being busy orders were processed at a reasonable pace."

Cons:

• "The pre-order screens are an absolute nightmare to use. Incredibly unresponsive, and very slow."
• "Self ordering machines were filthy and covered in fingerprints."
• "The only food outlet that had so many people waiting for their order, no queuing system just have to wait for number to be shouted so have to remain extremely close as you won't hear."
• "Every time I order delivery, something is always wrong or missing."
• "Don’t order takeout from this place. I have ordered for a few times and two of three occasions something is missing from the delivery."
• "Chaos with electronic ordering system again....numbers appear on screen as ready, they are not."
• "Who ever prepared our take away bag, forgot to put 1 cheeseburger."

Food Quality

Pros:

• "The Food is Great as always..."
• "If you like McDonald's, as I do, then it's fast food done well."
• "Food was all fine and to the standard you expect."
• "Took my partner for a romantic dinner and all I can say is wow the standard of the beef was to die for."
• "The food itself is generally decent, and I haven't had an incorrect order yet."
• "Choc shake was good."
• "McDonalds is always a go-to for cheap and fast food cooking where it is still of some quality."

Cons:

• "The food is always cold when it finally is ready."
• "quarter pounder was dripping with grease and I mean dripping out the carton."
• "Burger was luke warm at best. The fries were soggy and cold."
• "chips were cold as usual."
• "Food was hot but slightly overcooked and bottled juice cold."
• "Food is always awful, rock hard chewy over-cooked fries, dry vegetable burger."
• "Everything tasted stale. All items were cold."

Customer Service

Pros:

• "Serving staff were friendly and helpful and replaced the cold item."
• "Staff very friendly and polite."
• "The Night Shift Manager was Very Polite and Extremely helpful."
• "Excellent customer service - kind and polite staff."
• "Even when I've had an accident by spilling my tea, the staff can get me another one!"
• "whoever you are i spoke to on the phone who help me get him a meal your a pure angel."
• "The employees are extremely hard working here."

Cons:

• "Very poor customer service, staff should only answer phones and deal with customer issues if they are competent at doing so."
• "Today staff was very rude."
• "Service was slow and when food arrived 16mins later it was cold."
• "Member of staff behind counter didn't care and just stood there staring at me."
• "The staff are very slow working and can't get a simple order right."
• "Staff ignorned by my requests for the food I ordered."
• "Staff are rude and clueless and don't respond to questions when asked."

Facility Cleanliness & Layout

Pros:

• "Very Comfortable seating and a really good layout makes this place welcoming to all..."
• "A very modern feel to this one."
• "This new McDonald's was built in October, it has very quick service so you won't be waiting around, and the building is very nice and modern."
• "Has a nice large area of seating to eat in."
• "The friary seating area is clean and seating can be found without too much trouble."
• "Small impression when you enter but its bigger than it looks with ample seating upstairs."
• "The place is spotless very clean."

Cons:

• "Rubbish everywhere."
• "Dirty floors, food all over the stairs."
• "The cleanliness of the store leaves a lot to be desired."
• "There is seating on the upper floor but there's not much space compared to other McDonald's."
• "No seats downstairs and upstairs layout was cramped and limited."
• "Seating was an issue and it's also not great for disabled access."
• "The table was dirty."