McDonald's Reviews Summary

Parking

Pros:

• "A lot of easy to access parking."

Cons:

• "The car park is constantly full of delivery drivers collecting orders which mean normal customers can't get parked for their meal."
• "The only issue is the parking bays, very small, have a range rover, when returned to the car, a white car had parked on my drivers side, they opened their door, left white paint, where they dented my door."
• "The car park is small and often full."
• "Not enough parking."
• "Got asked to park in the disabled bay because the carpark was full of delivery drivers as usual."

Staff and Service

Pros:

• "Staff however, are very friendly."
• "But the staff were very efficient and the wait wasn't too long."
• "Staff are very friendly and energetic, recognise regular customers and make a strong conscious effort to greet everyone."
• "All that we visited had very approachable, helpful, friendly, knowledgeable staff."
• "Fantastic service, special mention for Joe."
• "Good costumer service! Quick and prompt."
• "Staff friendly and helpful. Smiling faces, nothing was too much trouble."

Cons:

• "Very incompetent staff, poorly managed. Rubbish service."
• "The staff are very poor too, especially the tall guy with the beard, (he's a supervisor I think coz he wears a shirt not a T-shirt) he's so rude!!"
• "Such a shame, very rude staff, arguing with customers, i have never seen such poorest customer service."
• "Absolutely pathetic service staff was so rude and accusing indirectly that we may have ate the fried less then five minutes."
• "Would been great to be served by front of counter staff who left me standing there 10 mins then looked at me then walked off and stood behind a partition to avoid serving."
• "Staff was very funny and was not friendly."
• "Terrible management with a bad attitude to customers who question the time taken to issue their order and displays total disrespect to staff."

Food Quality

Pros:

• "This McDonald's does serve really good hot food and not lukewarm or cold the staff are always friendly."
• "Food is good and staff are polite."
• "The food is of the high quality you'd expect."

Cons:

• "An absolute disgrace of a mcdonald's got a burger and as I was about to eat it it was stone cold."
• "Always an issue at this branch, no milkshakes, no Mc flurry, wrong order, items missing, cold food, hot water instead of hot chocolate, etc."
• "Today's meal was not nice at all. It was served cold and the chicken pieces didn't taste the usual."
• "I'm not coming here again for food. Everytime it's not at all hot. Its 9/10 warm."
• "Food half decent. Tough selects within wrap."
• "Food was stone cold. Only received 3 instead of 4 Chilli cheese bites and given ketchup instead of the rich tomato dip."

Facilities and Cleanliness

Pros:

• "Some have very strict covid rules and cleaning which is great."
• "Toilets and wash area really clean, obviously checked regularly."
• "Always clean and adequate seating."

Cons:

• "nothing being done about the covid restrictions i was waiting and had people stand near me nothing got said till i decided to tell me them to move back."

Order Accuracy and Delivery

Pros:

• "They were very good about replacing the items."
• "Love a double and egg mcmuffin and wouldn't normally leave a review as it's McDonald's but, who served me on the drive though at window three was brilliant."
• "Strawberry milkshake as always was nice."

Cons:

• "I ordered just now and I have only been given half of my order."
• "Usually don't have a problem here and service is fairly quick. However, on one occasion we placed a drive thru order on the app, only to discover that the drive thru was actually closed."
• "The estimated delivery time changed again to 5.55, and there was a new delivery driver who, according to the app, had been picking my order up for the last 15 mins."
• "Almost every Uber eats order we have had from McDonalds Wigston has wrong. Missing food, drinks and sauces."
• "Every time I order through the McDonald’s app for delivery it’s always missing at least one item."

Overall Experience

Pros:

• "We would be very happy to visit again."
• "Good spot but very busy at most times."
• "This McDonald's is one of the busiest I thinnnive ever been to. However, the staff have always done well to serve food quickly, correctly, and as described."
• "night time security staff are present so you feel safe during late night visits and there's also plenty of space to accommodate both large parties and intimate gatherings."
• "Very fast service."
• "Apart from that the service and hospitality was on point."
• "A good, clean and efficient McDonald's set in the centre of Wigston."

Cons:

• "Absolutely the worst McDonald's branch ever! Food is always stone cold and thrown together."
• "This is the worst McDonald’s - save yourself the disappointment and go the extra few miles to Fosse Park."
• "Never again."
• "I've given up with the drive thru as takes and age and majority of the time order is wrong or incomplete."
• "The security guards don't inspire confidence or seem particularly bothered."
• "Friday/Saturday night strong smell of cannabis from group using outside seating, security turned a blind eye to it whilst playing on his mobile phone."
• "But it has the worst drive thru and carpark layout ever, to get in the carpark you have to follow the drive thru traffic which can come to a standstill."