Listers Toyota Coventry Reviews Summary

Customer Service

Pros:

• "I have been extremely pleased with the whole sale process."
• "I really Loved customer service, so what if I couldn't get car for myself due to some problems, but to be honest I really Loved customer service compare to other places."
• "JACK FORSTER my sales executive, what a guy! His customer service is out of this world."
• "Maryam Bhayat has gone above and beyond to provide the best customer service."
• "The staff are exceptionally trained on providing great customer service."
• "Patrick was great from start to finish. Very friendly and his communication was very good."
• "The customer service is always fantastic."

Cons:

• "Asked them to do an MOT ASAP and the best they would offer me was 3-4 weeks time leaving me with no tax or mot for a month and therefore unable to use the car."
• "Sorry not good enough, shame drop-in car problems can't be accommodated when something simple as a new battery."
• "On the day of the appointment, we were totally neglected and was waiting for an hour."
• "Unfortunately on the occasion I visited they couldn't fit my car in to be diagnosed for a battery problem."
• "Once they got your money and delivered the car they have been very slow to answer emails, including ignoring them, patronising tone of several of the emails too."
• "Definitely not high standard of customer service that is expected from well-known dealer."
• "Terrible service and attitude to solve an issue they should have owned."

Showroom Experience

Pros:

• "The showroom is always immaculately clean and presentable."
• "I was greeted as soon as I arrived, and was offered to take a seat and a hot beverage."
• "The receptionists would offer us drinks and check to see if either Kieran, or Martyn/Martin, was available to help us."
• "Free beverages inc a nice coffee machine."
• "The showroom was very welcoming and both Jack, my initial salesman, and Martin, the manager were both very knowledgeable about Toyota cars."
• "The staff treated us all (including the kids and dog) really well."
• "A well deserved 5 star Recently visited this branch, the receptionist service was Great from the first Enquiry."

Cons:

• "Went there for service a couple of days ago. I can tell it is not the easiest timing for them as it is obvious in shortage of staff."
• "I'm very upset and will not recommend to any of my friends. #toyotauk #badexperience"
• "Do not buy or have any dealing with this companies recommended repair guarantee with car plan."
• "Car serviced today totally unprofessional service first instead one and half hour sit and wait they took 3 hours."
• "Even though I have an extended warranty and service package they failed to remind me that the car I purchased from them a year earlier had its MOT expire."
• "After months of trying to get this rectified they now just ignore my contact and have done nothing to make this right."
• "Definitely not recommended. False advertising, false promises, feeling lied and definitely 'used' by Toyota Coventry."

Vehicle Purchase & Service

Pros:

• "Our Toyota RAV4 Hybrid was serviced at Toyota Coventry. Great Experience all round."
• "Very professional Service in the after-sales, all the issues were well followed up and responded promptly and precisely."
• "The whole process and customer experience was excellent, including responding to my initial enquiries, regular updates and information, test drive experience, and handover/collection."
• "It was a fantastic experience of purchasing my second new vehicle from Toyota Coventry from beginning to end."
• "Great car, great dealership, couldn't be happier!"
• "I recommend this site for your next vehicle purchase."
• "Brilliant service as always from Martin and the team. Listers really looked after me and updated me every stage of the way with ordering and delivery of my new car."

Cons:

• "I paid £500 deposit towards a car but I found a better deal somewhere else so I went to cancel my order next they refused to refund my money."
• "I've had two issues with bodywork."
• "On the day a very polite service driver collected my vehicle & dropped it back well within the time I asked for, only to find they had charged me for collection & delivery so the bill now £230."
• "My only complaint - and it was not Nomaan's fault - was that my payment for the car took too long - 10 working days."
• "The final amount was considerably higher than I had anticipated, and this has left me feeling quite frustrated."
• "Terrible experience with these cowboys, I purchased a vehicle having been told in writing that it came with a full years warranty and roadside assist."
• "I must express my disappointment with the overall cost of the service."