W R Davies Toyota Shrewsbury Reviews Summary

Customer Service

Pros:

• "Amir was courteous, informative about our purchase and very professional."
• "He followed up, calling us to see how we were doing, in our case 'surprising well'."
• "The service was great from the gentleman who dealt with me called will, very professional."
• "I received excellent service when I visited WRDavies Shrewsbury yesterday."
• "The salesman, Bobby Jandu, was extremely helpful, courteous and friendly."
• "I had to travel long way to reach Shrewsbury being new to the town I requested to be picked up."
• "He got me exactly what I needed and made sure myself and my partner were comfortable and happy."
• "Very impressed by the courteous, friendly and prompt service by Sales Executive Will today."

Cons:

• "I purchased a used vehicle from this garage with a warranty. At no point did they tell me the warranty is only covering £500."
• "The first time we went we had our car repaired without being informed of the cost beforehand."
• "I would not recommend using this department at all they have damaged my leather seats."

Sales Process

Pros:

• "An excellent experience. The staff were helpful, informative and friendly."
• "Bobby recently helped me to smoothly purchase a used Suzuki."
• "Bobby is a fantastic person to deal with at this dealership."
• "The service was genuine and they did many things as standard policy that I have not experienced at other garages."
• "The whole experience was extremely affable, but very professional."
• "I highly recommend going to WR Davies as they will not disappoint."
• "I've been a customer at W R Davies Toyota Shrewsbury for many years."
• "I had a wonderful experience purchasing a used vehicle. The process was stress-free and pleasant."

Cons:

• "Be very careful when purchasing a vehicle from this garage as they will miss sell you their warranty cover."
• "A very good dealer overall. Will, the salesman was very helpful and patient, allowing us several unaccompanied test drives."
• "They are initially not particularly competitive on price until you push them."

Vehicle Delivery and Condition

Pros:

• "Car was presented in excellent order, shame to get it dirty!"
• "The car I purchased was in tip-top shape at a fair price with excellent customer service."
• "Picked up the brand-new RAV4 Plug-in Hybrid from W R Davies in Shrewsbury."
• "The car was competitively priced in the market and they gave me a good offer on my part exchange."
• "The car was very clean, only issue today is one of the wiper blades is missing some of the window."
• "Sam was very helpful and explained things in a kind and considerate manner."
• "The service I received was second to none. Within a couple of days of taking delivery of this car I had battery problems."
• "Excellent service from choosing the car to driving it off the forecourt."

Cons:

• "After picking up the car and completing the handover with Toyota Shrewsbury, which was made much easier to do changing car paperwork over for ownership."
• "They lost 1 star as the salesman just didn't seem to care that much, handed documents over loose no folder."
• "The only slight disappointment was the car was not ready when I was due to collect it. The valet was not to good standard either."