Address: 2 Brick Knoll Park, Ashley Rd, St Albans AL1 5UG, United Kingdom
Phone: +441727840400
Rating: 4.5
based on 108 reviews.
Customer Service
Pros:
"Staff very helpful, professional and friendly."
"The staff were very knowledgeable and helpful."
"All staff were friendly and knowledgeable."
"The whole team - from the mechanic who assessed the car, to the customer service manager, to the guys who collected & dropped the car off, were all incredibly professional and helpful."
"Female friendly and very helpful."
"Charlene was extremely helpful over the phone."
"Staff are all extremely helpful and friendly."
Cons:
"Not sure if this is sharp practice, a scam or something else, but whatever it is protect yourself by making your own video/photo record of the condition of the courtesy car, otherwise you too could be “unlucky”."
"They were not the recommended shop the insurance wanted me to use, which meant no guarantee in courtesy car and transport since the car was not drivable."
"Basically find some where else as companies who breech trust as these do should not be part of an honest industrial community."
"The reciptionist have a deceitful selective memory."
"Digusting they took my car to do a job.with half a tank of petrol. ..brought it back with nothing .not even enough to get to petrol station."
"Super frustrated. Communication has been terrible."
"Makes a stressful experience so much worse."
Quality of Repair Work
Pros:
"The repair job is first class and it is great to have the car back looking it's best."
"Repairs completed to a very high standard from my prospective and within the promised time scale."
"Carrying out repairs to a very high standard!"
"Work done on car done to an excellent standard."
"The work done on my car was truly professional by the body repair guys, well done to you all."
"These guys are absolute magicians. They will restore your poorly pride and joy into a showroom finished perfect gem with seemingly little effort."
"The works carried out on the vehicle were faultless and to the highest of standards."
Cons:
"I wouldn't recommend. Just had my car repaired and its simply bad."
"Do not use this company they are not honest and when they make a mistake they call in the estimator who change and adjust to suit the now awkward situation."
"Worst bodyshop in Hertfordshire"
"Just had my car repaired and its simply bad. The paint is grainy and it dosent match with the rest of the car at all."
"Took car in through insurance e to get rear bumper sprayed (after an amateur police woman drove into my stationary car) Brian robson sprayed the car, but have returned the car faulty."
"Good job on my car, but they forgot to do something, came back, they've done it, but doesn't work properly."
"Now the passenger side window wont go down, nor will the roof, due to something they’ve done, but wont admit to."
Communication
Pros:
"Was kept informed with the progress of repair until collection."
"Updated and kept in the loop."
"Regular updates given throughout."
"The texts keeping me updated during that week were a nice touch."
"I received a txt to say my car was ready and was delivered to me promptly by Chris."
"Kept up to date at all times with how the work was going."
"So friendly, kept me informed at all stages."
Cons:
"Discussed with their admin skills after my car was involved in an accident in Manchester and was recovered there. Took a while to come back to me with the verdict so I was always calling them."
"However, on return we were charged £300 for scuffs to the wheel rims, which of course, we couldn’t prove we didn’t do."
"Maybe my Son was unlucky, but he waited six weeks for a minor job on his electric car and even though it was parked by a charger no one had the courtesy to charge his car before he picked it up."
"This job of a bit of bodywork has taken four months to complete."
"It took more than 1 month to repair my car but the issue initially was the insurance wanting to inspect the damage themselves and then out of stock parts from the main dealer."
Professionalism
Pros:
"Professional, courteous, helpful."
"The service, communications before and during the repair to my vehicle were very professional and timely."
"Brian Robson Coachworks were very professional and repaired my car in the time frame that was explained to me."
"From our very first interaction I was shown nothing but professionalism from every member of staff."
"Paul was very professional and courteous."
"A very professional approach from all members of staff I had contact with."
"Everyone I dealt with was polite, friendly and courteous."