Address: Newbury Retail Park, Pinchington Ln, Newbury RG14 7HU, United Kingdom
Phone: +441635529253
Rating: 3.7
based on 166 reviews.
Service
Pros:
"I'd specifically appreciate the service, actually our little one spilled the Hot chocolate accidentally, but the staff was so polite and helpful."
"Just a few moments later my breakfast order was brought over to me."
"The one benefit is that this particular drive thru seems to be able to get our orders correct, when many others fail to do so."
"The whole experience from start to finish was great."
"Our order was brought to our table and not to mention that they also brought over our sauces for us too."
"Friendly staff. Clean. Good location with plenty of shops nearby."
"The lobby host is friendly always ask how I am doing and how my work is going."
Cons:
"Staff were rude and wouldn’t offer a refund or give me the food."
"Staff really couldn't care less and look unpresentable all the time!"
"Staff were rude and unhelpful."
"Staff so slow and looked like they didn't know what they were doing."
"One young guy behind the counter was incredibly rude."
"Absolutely awful service, waited 25 mins for out food (which was wrong when it arrived anyways) employees on front blatantly ignore you when you're waiting to be served."
"Every time I order food they get it wrong and tonight topped it with milkshakes that had no flavouring, half full and more like water!"
Food Quality
Pros:
"WE GO TO MCDONALD'S DRIVE THROUGH FOR COFFEE ETC, I HAD A LOVELY CARAMEL PIE, IT WAS THE BEST THING I THINK I'VE HAD THERE."
"This was one of the many McDonald's restaurants I have been to and I am as pleased as I have been at the rest of them. You get what you order and the food is good and hot."
"The food was tasty and the service was fast."
"McDonald's is always good as it's quick and easy as well as being affordable."
"The nug quality was strong, with a hot crisp bite that can lack with an inexperienced fry."
"We had quarter pounder with cheese & french fries and a Chicken McCrispy! Recommended! Enjoy!"
"It was freshly cooked, both the sausage, egg & cheese bagel and the hash brown - very good."
Cons:
"Ordered a BBQ signature meal only to have food poisoning with it."
"But chips tasted like they were cooked in ten year old oil and had a huge hair in the pile of slop that was supposed to be a big Mac."
"Ordered a mcdonald's after a gig in Hungerford, so stopped for some food using the drive through, and made our way home, when we got home to open our big macs, both of the big macs were missing a burger from them."
"Waited 20 minutes to receive my drive through food... only to find all my food cold, not lukewarm but COLD."
"Food bland and lukewarm."
"Our food was cold and half heartedly prepared."
"The food that I personally received was okay but my double cheeseburger was warm the cheese wasn’t melted as well."
Facility & Cleanliness
Pros:
"Once I'd entered my order on the touch screen, I found a seat. Sparkling clean."
"Easy access from the A339, plenty of parking and an easy-to-use drive through."
"The place is clean and the staff are quick and helpful."
"The location near a Tesco Extra and a variety of other shops is great."
"Restaurant was clean and tidy."
"The store's new refresh is very clean and tidy, the counters are very minimalistic with an emphasis on self service ordering."
"Had breakfast with grandson in Newbury McDonald's today. Easy to order table service, well spaced tables and sanitizer available."
Cons:
"Terrible, McDonald's are encouraging people to make unnecessary journeys during a period of lockdown."
"The place was untidy."
"A tired branch, in need of a thorough refurb. The self service ordering tills have been shoehorned into a tiny space."
"I've seen stacks of food just sitting there getting cold. Filthy inside."
"Tables were not clean however we may have arrived before they had the opportunity to wipe it down."
"Also the diner could do with a good clean, sauce up the walls disgusting."