Address: The Maqam Centre, London, NW10 3HJ, United Kingdom
Phone: +443445040506
Rating: 4.0
based on 126 reviews.
Teaching Quality
Pros:
"I love the way Swimming Nature teaches !! Excellent teaching methodology & well trained teachers."
"All the instructors are very good and he has learned so much."
"Teachers are super knowledgeable and always keep me up to date with what my son is learning now and what the long and medium term goals are."
"Mark Trude the instructor has been able to help me gain confidence in water and I'm getting better at swimming."
"Jose is absolutely fantastic. He is kind, listens to our suggestions, encourages when needed, is patient and full of positive energy."
"The instructor Chris is very good. The way he runs the lesson you can tell that he knows what is doing and is 100% professional."
"Swimming Nature has skilled swimming instructors. They really know their subject and convey it with a passion."
Cons:
"The trainer made the class a drill with no element of fun and huge amounts of pressure."
"Sadly, despite fantastic instruction, will not be booking with Swimming Nature again due to their appalling administration."
"Unfortunately, she has had a mixed experience with an instructor who seems inexperienced and distracted."
"The whole experience 'spooked' my child and it has had a profound effect upon his confidence in the water."
"The new instructors have no idea of the child’s level and just spend time in the water aimlessly."
"Some teachers are very good, others really have barely any experience."
"Awful service, my nephew had a terrible teaching experience which involved a lack of awareness towards health and safety uncared child."
Customer Service
Pros:
"Management is always proactive to help with any query I have so far."
"The office staff are great, in particular Regina was incredibly professional, thorough and helpful."
"The regional manager was extremely supportive, letting us know when there were free slots available during the week to pick up extra lessons."
"I would like to also thank Regina at the head office; very professional and always willing to go the extra miles to assist."
"I can manage everything through my online account but if I need, the staff on the phone is super helpful."
"The communication is brilliant. They always keep me updated about the sessions of my children through emails and text message."
"Extra thanks to swimming instructors Brandon and Jhonn from the Highbury pool and Kris from the Baker Street pool."
Cons:
"They lie to get you to sign up to a term or year and then do not honour their commitment."
"Swimming Nature have been terrible throughout lockdown. It is impossible to get hold of them; they don't answer the phone and they don't reply to emails."
"And the worst thing is that the office manager is unprofessional."
"Management is not responsive but you are guaranteed to receive unsolicited emails and text messages asking you to renew membership."
"The general admin of 'Swimming Nature' could be improved slightly."
"Admin are so appalling you consider leaving at every renewal."
"They never phone back and often do not answer their phone and lose their records."
Administration and Management
Pros:
"Swimming Nature also contributed largely to the film documentary, A Film Called Blacks Can’t Swim, which is opening up conversations on a global scale."
"They also have pools all across London so it was great when we had to move house and they just transferred us to a closer pool."
"Maqam Center is an exceptional swimming facility for kids... The facility is clean and well-maintained."
"The location for the lessons is very practical, quiet and clean."
"We swim at the Royal Free Recreation Centre, which could do with a bit of a refurb."
"Update 21 Sep 18 - new Area Manager has promised to sort this matter out."
"Swimming nature need to focus more on the customers needs than their bottom line!"
Cons:
"They swapped instructors all the time and then charged a 20% 'admin' fee when we wanted our money refunded."
"Teachers' turnover is very high, we've had to change teachers during one term and didn't have the same teacher in following term."
"Joke of a company that only cares about getting your money."
"Swimming Nature were quick enough to take the fee but now want to hang onto it."
"They charge you 70£ if you want to cancel. Whilst others could do a trial for free, this is not granted to you when you pay upfront 260£."
"Swimming Nature were initially sympathetic and accepted they were at fault. They said that I could rebook at a later date but when I called to do this I was told that, because more than six months had past, I had lost my money."
"The problem is an office with a bad service record, they don't return emails, you talk to one person and there is nothing documented every time the conversation starts over."