Cloud Twelve Wellness, Spa and Family Club Reviews Summary

Facilities and Environment

Pros:

• "The entire place is beautiful and clean, with a mix of a luxurious but also cozy feel."
• "The facilities were enjoyable - steam room, sauna, salt room & meditation room."
• "Really clean and beautiful facilities."
• "The relaxation room was so nice too, I felt incredibly refreshed."
• "The thermal suite was fantastic, really loved the space and being able to use each room."

Cons:

• "The thermal suite is connected to the corridor and reception out front, so you can hear the ladies talking and heels on the floor, which can disrupt if you want to focus on relaxing and meditation."
• "The sauna was nice but not super hot, and the steam room out of order."

Staff and Customer Service

Pros:

• "All the staff were lovely, Karen took especially good care and went out of her way for us."
• "The lady who greeted me at the front desk was really kind, welcoming, and friendly."
• "The team were so wonderful and so friendly, they made him feel so special."
• "Reception was friendly, the relaxing area was quite tranquil."
• "Karen and Paolo made our day and we laughed 90% of the time."

Cons:

• "The spa also unfortunately never quite nailed the 'tranquility' experience you'd hope from a luxury spa."
• "The secretary called at 9:25 am on the same day to matter-of-factly let me know they had double booked my appointment."

Massage and Treatment Quality

Pros:

• "I had a one-hour massage with Dorota and that was heavenly."
• "The back massage and facial were a highlight."
• "My massage was out of this world! Such a great day! It feels very exclusive and private!"
• "The therapists were wonderful and managed to successfully alleviate the tension in my shoulders."
• "The therapist made me feel very comfortable and at ease with the service, with the perfect pressure that I had requested."

Cons:

• "I was disappointed with the massage itself and felt my therapist rushed, for the price I paid I would expect a full hour (my massage was ended 10 minutes earlier than what I paid for)."
• "My husband and I each booked massages, both of which were so-so, at best."
• "The massage itself was divine, I was so relaxed I nearly fell asleep at one point! It really helped to work out some built-up tension in my back."
• "The massage was very soft and was supposed to last for 90 minutes but instead lasted 80 minutes maximum."

Food and Dining Experience

Pros:

• "The food was also delicious!"
• "The food was delightful and everything was so delicious."
• "Lunch was delicious, especially paired with a glass of champagne!"
• "I was so impressed with the food - the small plates made it fun to share and the variety meant we had lots to choose from."

Cons:

• "This didn't include anything more and the portions were relatively small."

Overall Experience and Atmosphere

Pros:

• "A group of us attended for a hen party. From the moment I stepped inside, I was enveloped in an atmosphere of pure luxury and relaxation."
• "The neighborhood in Notting Hill where it situated is also amazing."
• "It’s a small space but you feel like a VIP as not many people are in there - it feels like you have the whole spa to yourself."
• "Cloud Twelve is a beautiful place for mind, body, and soul."
• "The club is made with a lot of love and has tons of spirit."

Cons:

• "Guests were leaving their towels on the floor in an absolute mess. It was rather appalling to witness that level of uncouth behavior."
• "I was surprised to learn there wasn’t a 'no phone' policy like many other spas would have."