YO! Westfield Stratford Reviews Summary

Customer Service

Pros:

• "Staff were great, attentive and helpful and there is no issue in dining for one which is something that I do often!"
• "Nirmal our waiter was amazing, I have a gluten allergy and he made sure I was well looked after."
• "Sultana has been amazing! She is so attentive and kind, met the highest quality of customer service since the very beginning we walked in she was smiling and approachable."
• "The staff were very friendly, especially the waitress Sam! And the kitchen were phenomenal, I received my food within 5 minutes of ordering!"
• "Friendly staff and very helpful."
• "The waiters and chefs were very polite, and since there wasn't another beef Tataki on the conveyor belt, they made me another fresh, absolutely delicious!"
• "Service was really impressive, helped my dad with understanding menu."

Cons:

• "Baddddd service. Only gave us one spoon and we are three people."
• "Waited 35mins for a table seating. Very unorganised staff members, non attentive and wasn't polite/smiling at all!"
• "Just unprofessional and leaves a bad atmosphere for customers."
• "This restaurant always seems to be understaffed, and the staff that are there are unattentive."
• "Stratford Yo Sushi... The service here is absolutely abysmal."
• "Horrible experience. I mentioned that my son is autistic... She was shouting at me, being disrespectful and lying about several things."
• "Appalling customer service."

Food Quality

Pros:

• "The food was nice, tasty and I was impressed with the customer service provided."
• "Although the food can be on the expensive side the katsu curries are incredibly filling and great value for flavour."
• "Me and my husband really enjoyed the food."
• "Commercial Japanese themed food suited to a European /British Market. Very delicious as far as I'm concerned."
• "The fish was fresh though."
• "Food was excellent."
• "The food tasted great."

Cons:

• "The sushi set looked worse than supermarket sushi, came from the fridge instead of being freshly prepared."
• "Thirdly food quality has gone down so much that the food is all prepared prepared so the vegetables have gone brown or lost its water."
• "Sushi was lukewarm and tasted extremely unfresh."
• "The California Temaki was a particular disappointment as they were quite messily done."
• "It also lacked cucumber slices and fish roe so the roll ends up feeling rather expensive at £4.50 each."
• "The salmon platter which is supposed to serve two is not enough for even half a meal."
• "The restaurant look ok with all this sushi go up and down.. but the taste is horrible."

Value for Money

Pros:

• "Amazing value, so many dishes for £24."
• "The addition of YO! points is great because we all love an incentive to save money!"
• "Discounted bill when redeem points earned on every much you spend by registering to their page through the table QR code."
• "Good location with great food. Especially on a blue Monday with most dishes being £3."
• "Yummy Japanese prawn katsu, salmon sashimi, gyoza with reasonable price."
• "The course wasn't pricey."
• "Otherwise good food, decent price."

Cons:

• "I spent £35 only for my self and left there still feeling hungry."
• "It is a fast food experience at gourmet prices."
• "Extremely poor value for money. Having spent £40 for 4 items."
• "They charge £3-£4 for 3 gyoza which has put me off going back as I feel I'm being ripped off."
• "Our order ended up being rather pricey at a bit over £60 for the three of us and we were still hungry after that unsatisfying experience."
• "It's very very expensive otherwise."
• "Sushi is never cheap, but you don't mind paying high prices if the quality is good. This place sets a new low for very inferior sushi ridiculously overpriced."

Ordering System

Pros:

• "Confusing conveyor belt system where bowls of sushi move along in front of the customer for selection, which is ok once you figure out the pricing."
• "Its a great restaurant concept, where you sit at the conveyerbelt and wait for your food."
• "The idea of a moving conveyor belt is really novel and sparks a lot of interest."
• "Is super easy to order from the phone, the menu is completely digital and you can do your payment from your phone."
• "Instead you order your food on the app via the qr code and the food comes to you on the belt, it is super easy."
• "The new way of using YO! is really good."
• "Two improvements compared to the pre-covid style yo sushi was that you pay on order so you can leave whenever you have finished, rather than waiting to pay."

Cons:

• "A soul destroying AI run hassle. -Download QR scanner -Stare at your phone ignoring other members of your family -Place your own order."
• "The new conveyor belt system also greatly annoyed us."
• "Expensive small portions. You have to use the poorly written app and endure trying to guess which is your order."
• "Don't really like the ordering system where you have to order and pay online."
• "The restaurant doesn’t do what it was great anymore you can’t sit and pick food of the belt, you have to order via an app."
• "The conveyor was also a bit pointless as it doesn’t have plates of food rolling around on it."
• "The system for ordering and getting your food didn’t really seem to work."