KFC Derby - Meteor Centre Reviews Summary

Service Quality

Pros:

• "Fast friendly service, food is good."
• "Was good service and very quick to rectify mistakes."
• "The service was fast and friendly, and they had ordering machines that made placing orders easier."
• "Really good friendly service here twice in a row now - excellent staff."
• "Fantastic service, staff were patient as we struggled to decide what to order, they were very attentive to changes we made to the order."
• "Team were attentive and we served by a very friendly lady."
• "Nice KFC, very close and convenient for the cinema. Service was very quick."

Cons:

• "Service was very very slow 6 in queue and it took 25 min to pay for order and another 15 wait for food."
• "Service here is absolutely trash, worst KFC I've been to."
• "Service horrible, slow & rude."
• "Service was dreadful; 25 minutes at a fast food joint is pathetic."
• "Absolutely horrendous service this evening at the drive through, staff arguing and food missing when we got home."
• "The workers didn't serve or took anyone's order and everyone waited for about 20 mins."
• "Service was very slow! I eventually got served and my food was cold."

Cleanliness

Pros:

• "At least it's clean this time."
• "Everywhere was spotless even the toilets and no mess outside either."
• "Restaurant was very clean and social distancing adhered to; Love the dividers in the seating area!"
• "Cleaner and nicer looking than most KFCs."

Cons:

• "Miserable staff and filthy tables."
• "The restaurant is filthy."
• "This place is a disgrace filthy tables floors toilets and counters."
• "Absolutely filthy disgusting inside and outside, toilets unhygienic an absolute disgrace in hygiene everywhere."
• "The dining in area was absolutely filthy every table has food on it."
• "One of the most filthy fast-food restaurants I've been in."
• "The restaurant was absolutely filthy with rubbish and food all over the tables and floor."

Food Quality

Pros:

• "Kfc has improved massively the chicken is amazing."
• "Our orders were hot and tasty. The fries, the burgers, the chickens were very nice and hot."
• "Friendly staff and good chicken."
• "The food arrived in a very reasonable time, and was very pleasing to eat."
• "The fried chicken, it's the best I've had in ages, great crispy coating but not over cooked; perfect."
• "Food was great as usual."
• "Food was done very quickly, was hot and tasted fantastic."

Cons:

• "Gravy was basically water, popcorn chicken tasted like rubber."
• "The food was at an awful standard the chicken was chewy and clearly had been sat for too long."
• "The chicken had no taste at all or the smell of that distinct KFC recipe chicken."
• "Food tasted off too."
• "All chicken tasted like it had just been warmed up or re fried not much taste."
• "Food cold and worst portion of chicken ever."
• "It took 20 minutes to get my order as we had to wait for a vegan burger, however they kept the rest of the order prepared and under a heater. When we got to eat the food it was cold and dry."

Order Accuracy

Pros:

• "Was good service and very quick to rectify mistakes."
• "The waiting time has improved loads and I haven't had to moan about things being forgotten."

Cons:

• "Food is never what you order, you ask for large you always get a medium, drinks are always flat."
• "I usually go through the drive through and when I collect my order there is at least one thing that is wrong or missing."
• "Without fail my order is always wrong or missing items."
• "Spent £30+ in the drive thru only to get home and realise part of the order is missing."
• "Food orders were wrong going out to the cars."
• "Just been to get my KFC through the drive thru, paid for & picked up my order, get home, & find it is not what I ordered."
• "Ordered twice through UberEats and twice the order was wrong or missing items."

Staff Attitude

Pros:

• "Fast friendly service, food is good."
• "Really good friendly service here twice in a row now - excellent staff."
• "Team were attentive and we served by a very friendly lady."
• "Normally when going to KFC my order is never right and staff are usually awkwardly difficult for no reason. On this occasion I was served by a male called Ethan who adhered to every request with no complaints."

Cons:

• "Miserable staff and filthy tables."
• "The general attitude from staff towards customers is ignore them until a customer's makes note of it."
• "Rude staff at window at drive through more interested in talking to a colleague than taking order."
• "Staff seem like they are either deflated or just don't care really."
• "Female staff member behind counter has a can't be arsed attitude."
• "Service was dreadful; 25 minutes at a fast food joint is pathetic."
• "Absolutely horrendous service this evening at the drive through, staff arguing and food missing when we got home."