Thérapie Clinic - Canary Wharf (Jubilee) Reviews Summary

Staff Professionalism and Care

Pros:

• "Danielle was amazing. This was my very first laser session, so I was quite nervous."
• "Nana has made the whole process easy for me."
• "Olesea was absolutely wonderful today!"
• "Natasha has been so friendly and helpful."
• "Iraida was absolutely lovely and extremely professional."
• "Dr Katherine was absolutely lovely and knowledgeable."

Cons:

• "The practitioner said I had to go off her assessment, and now I have the exact issue I had explained at the beginning."
• "It felt rushed, not done properly, and the woman treating me had doubts."

Client-Therapist Relationship

Pros:

• "Olesea is friendly but professional. She made sure I was safe for my treatment by asking safety questions."
• "My second appointment with Danielle and I couldn’t be happier."

Cons:

• "I have had a terrible experience with this company as a whole."

Treatment and Care Quality

Pros:

• "Iraida at the clinic was very kind, very considerate and thorough in her work."
• "My treatment was complete by Alisha who took precautions."

Cons:

• "I have seen no result."

Customer Support and Communication

Pros:

• "The clinic was great too and reception staff helped me manage my next appointments as well."

Cons:

• "I feel disappointed supported a company with terrible customer support for so long."
• "The other branches clinic I visited was not so well, the staff seem miserable."

Pricing and Financial Transparency

Pros:

• "I got to my appointment late due to traffic but still received all my treatments."

Cons:

• "I purchased sessions at the clinic and was assured it was the best deal, only to discover a lower price on their website right after leaving."

Effectiveness of Treatments

Pros:

• "I could tell she is quite experienced and sincere to her job as well."

Cons:

• "After 3 sessions the laser was not making any difference."

Clinic Experience

Pros:

• "Great service. From reception to the amazing therapist - Shanaz, who was so kind and professional during the treatment."

Cons:

• "Doesn’t get any better! Every time I engage with them experience gets worse."

Staff and Therapists

Pros:

• "The staff at this clinic is very friendly and professional."
• "I’m with Irida for past 6 months and my treatments have improved a lot!"
• "Dr Katherine, is amazing and a real asset to Jubilee Place, Canary Wharf."

Cons:

• "One refused to perform treatment because she said my skin was too warm."
• "Was going in for laser hair removal - and on the last particular occasion I got a woman who was rude and humiliating to me."

Treatment and Results

Pros:

• "I had a very pleasant experience at Therapie Clinic."
• "I’ve seen a massive difference already, hair is thinning, growth is slowing down."
• "I’m extremely happy with the Botox I had by Dr Oxana."

Cons:

• "Overall, after 9 sessions, I didn't have nearly as good a result as I was led to believe."
• "They say that after every session they will increase the setting but that's not happening."

Booking and Administration

Pros:

• "The booking process was very easy."
• "Love the team at Jubilee Place, they are super kind and thoughtful!"

Cons:

• "Cancel appointments last minute with no consideration."
• "Absolutely unacceptable experience I have with these people."

Communication and Customer Service

Pros:

• "The appointment itself was swift but very informative."
• "Nana made me feel comfortable answered all of my questions."

Cons:

• "My session was ok but I wasn’t shared any info on what to expect and what not to."
• "Then I feel the service is super quick and I was completely rushed out of the room today."

Overall Experience

Pros:

• "I definitely will be coming back."
• "I felt completely at ease during my appointment for botox."

Cons:

• "Overall, I feel like this was a huge waste of time and money."

Therapist Professionalism

Pros:

• "Today was my 11th session the therapist her name is Annie she was amazing therapist who was so kind, gentle and professional during treatment."
• "Absolutely fantastic service! Dr Katherine was patient and very professional."

Cons:

Customer Service Experience

Pros:

• "The team at Jubilee place are amazing, so friendly and all so knowledgable on all things skin!"
• "Great service. From reception (booking the appointment, on the day of attendance) to the amazing therapist."

Cons:

• "They have given my slot to another person and saying there is no way that they can take my appointment."
• "Customer service on phone is appalling."

Repeat Clientele

Pros:

• "I will continue to recommend to everyone I know!"
• "I’m a returning customer and wouldn't go anywhere else."

Cons:

• "I will not be going back."
• "I don’t think I’ll be continuing with Therapie anymore."