Currys Reviews Summary

Customer Service

Pros:

• "As somebody who works in customer service, it's good to be on the receiving end of good customer service."
• "Joseph from the Banbury store could not have been more helpful! Professional, knowledgeable and caring."
• "I was assisted today (Saturday) by a lovely young lady called Charlotte, who was knowledgeable, kind and very patient with me, whilst I was chosing an iPad."
• "Her knowledge is outstanding, she offers alternatives and is very price conscious, finding a bargain or offer if it's available!"
• "James on computers gave outstanding customer service."
• "For someone living with Cognitive Impairment where processing is difficult and slow, Joseph went the extra mile! Thank you!"
• "I've just received fabulous customer service from Martyna, who just helped me choose a phone, probably the best sales experience I’ve ever had."

Cons:

• "Customer service was essentially non existent."
• "Awful service. Went in to buy two curved monitors at 129.00 each but they didnt have them in stock."
• "I was the only customer in the shop... not a single one could spare the time to get me what I came for."
• "Some sales staff need to pay more attention to customers, on most visits I've had to find someone to speak with and approach them fist not a great start."
• "Waited over 15 mins just to get served.....only two staff on the front desk ....all the rest were at the back of the shop talking .....so just put the item on the floor and walked out .....rubbish service."
• "Poor service. Trying to buy a TV and left waiting 30 minutes plus."
• "Today I have experienced very poor customer service from Caroline on top floor."

Store Accessibility & Layout

Pros:

• "Clean and bright store with hand sanitizer available, all staff wearing masks."
• "Nice and spacious. Knowledgeable and friendly people despite it was Xmas eve."
• "Well situated on the retail park with plenty of parking."
• "Great selection of electronics products as you would expect from a large chain, with good free parking."
• "Decent sized store, plenty of products on display with plenty of options to choose from."
• "It's a smaller store but has a brilliant range of electrical products."
• "The store was larger than I expected. It had everything you would want appliance wise and there were plenty of staff about to help."

Cons:

• "If you are in a wheelchair you will have to get out and stand up and reach up to pull on the bar at the very top of the door. Not wheelchair friendly then."
• "The store itself would benefit from a lick of paint and a bit more lights since it is a bit dark especially in the tv sections."
• "Little stock in the shop now days, had an assistant who thought he would tell me about a business product at the till, but showed he had no listening skills."
• "This is due to the absolutely pathetic car park charges enforced by this retail park."
• "Often the stock never matches what it says online or items on the website are not in the shop."
• "Service shocking went in looking for help with a printer when someone finally came to help struggled to answer questions then left me."
• "DO NOT BUY any fridge freezers or washing machines as their after sales is terrible."

Pricing & Stock

Pros:

• "The store has plenty of choice and prices are reasonable."
• "Even in the Amazon age I’ll always find myself buying any high value items like TVs, consoles or laptops; it’s still good to get feedback from the staff when I’m in there to make sure I make the right choice for me."
• "I'd looked across the internet before visiting this store to see the t.v. I wanted. It was on display so I could see it in action and compare it to others showing the same feed. In stock and I bought it, wasn't over pestered by staff."
• "Went In to buy a new vacuum today and spent atleast 400 pounds we were going to buy a chest freezer but decided to order online as they have more choice same with TVs."
• "Assistant was brilliant and did a fantastic job."