Purple Pets Reviews Summary

Staff Knowledge and Friendliness

Pros:

• "The staff are incredibly knowledgeable and have the animals and customers best interests at heart."
• "They take time with you and provide good advice on the suitability of their fish with your existing set-up and stock."
• "Staff were super friendly as well, and showed such good knowledge of what they had to offer."
• "The staff are so friendly and helpful they even had reptiles out today for the kids to touch and interact with."
• "Staff are very knowledgeable & friendly."
• "Extremely knowledgeable staff and friendly service!"
• "Staff incredibly friendly and helpful, store clean and well presented."

Cons:

• "The staff are rude In this store!"
• "When I rang today I found the woman I spoke to very rude and patronising."
• "2 staff members 0 eye contact & 0 interest in even greeting us!!!!"
• "The staff were rude and couldn’t be bothered to serve them making the wait over half an hour to get some sort of service."
• "As they left, another member of staff started mocking them too…"
• "The staff was appalling!"
• "Poor poor service. The lady was rude and arrogant."

Animal Care and Variety

Pros:

• "There is always a great variety of livestock, live food and pet care accessories in store."
• "The animals always look happy and healthy, with the correct use of equipment, in clean, suitably sized enclosures."
• "It has a vast collection of animals available, and they regularly get stock of animals you wouldn't normally see in a pet shop."
• "All animals, reptiles and fish looked healthy and well looked after."
• "The animals are very well kept and looked after, plenty of food, water and clean bedding."
• "They have such an amazing selection of exotic creatures and fish, which you can tell are all well looked after."
• "The animals are clearly well looked after."

Cons:

• "This place has no care for the animals whatsoever."
• "I had some concerns about the Axolotls they were selling! (All really thin, stomachs had pebbles in them and no gills at all.)"
• "There was a nice variety of animals but in the small fluffies area it smelt as if it hadn't been cleaned in weeks, that's why it didn't get the extra star."
• "The guinea pigs are housed in awful conditions and seem to be less important than the rest of the pets, especially the reptiles, twice I have had to point out bad health conditions of two guinea pigs."
• "Unfortunately the 2 blue iguanas at the front of the store had a very small bowl of rotten food."
• "Lots of rotten/old food in reptile enclosures, super mouldy dripping systems for the chameleons and even mould growing in some enclosures."
• "Poor rabbit was in really bad shape, we made a vet appointment and they said that she had a toe missing that hadn't been attended to so was infected and all sorts."

Store Experience and Product Availability

Pros:

• "Always a pleasure popping in the shop for various pet products - they have a large selection and best value around."
• "Really lovely pet shop with lots of choice and fair prices."
• "What they don't have in stock they will order in for you."
• "Nice friendly staff and lots of pets to choose from or just have a look round coz there's plenty of stuff to catch your eye."
• "Well worth a visit and the parking is free too!"
• "Great supply of pet accessories and some lovely fish and reptiles."
• "Good supply of pet food and aquatic supplies."