"The treatment received (ongoing) has been first rate."
"Absolutely fabulous service!"
"A very caring animal hospital."
"Fantastic vets! ⭐️⭐️⭐️⭐️⭐️"
Cons:
"This is appalling inattention to detail and I was not reassured by a phone conversation."
"Unfortunately I trusted this clinic to look after my cat and their failings led to his death."
"I've had my dog nearly 15 years... neither of which resolved the issue (actually made it worse)."
"My animals have been registered with this practice for years... a recent bad experience has persuaded me to seek veterinary care elsewhere."
Staff Attitude and Compassion
Pros:
"Staff are very friendly, as is the vet we're seeing."
"Everybody was really friendly and helped make a tough, worrisome night a little bit easier!"
"Very patient & compassionate staff."
"They really love the animals in their care."
Cons:
"Friendly staff, but I am disappointed that it always takes two visits before any treatment takes place."
"I am qualified in animal management and welfare... Instead of listening to the logic regarding the scaling of doses this vet just kept talking over me."
"The receptionist was awful, very uninterested and didn’t seem to care."
"Abrupt and thoughtless attitude from the reception staff on 2 occasions when I lost pets in tragic circumstances."
Cost and Billing Practices
Pros:
"Reasonably priced to other vets."
"Prices lower than any other vets in the area too 👍🐾"
Cons:
"For 250 pounds my cat has been examined, given sedation and received a flush of nose+mouth in hopes of dislodging this grass blade."
"The treatment cost ended up being more than double what I was originally quoted."
"I have been with them for year's. My cat needs a small operation. And they have told me that it will cost £1000 pounds."
"Pity they have now become money orientated not about the animals anymore."
Emergency and After-Hours Service
Pros:
"I just want to say a massive thank you to all the staff/vets at this practice... even though they are not an emergency vets there was no hesitation about seeing my girl."
"Today we had to use the out of hours, I was seen within pretty much seconds even though they said there could be a wait."
Cons:
"I strongly advise to consider how urgently you need help with your pet before contacting this 24/7 practice."
"Unfortunately we’ll be changing vets due to the out of hours service - one of the vets is lovely very caring and the day team are lovely, however after calling the out of hours service... the receptionist and vet nurse where also lovely and advised we spoke to the vet however when he called us he was extremely rude."