Companion Care - Salford Reviews Summary

Staff Professionalism

Pros:

• "There I met Merve, she is a new vet at Companion Care, and such an amazing doc."
• "All staff very friendly, treated me and my pet really well as I was nervous about the operation."
• "The service from the vet was good."
• "I am really grateful for Dr. Dimitri explanation and help with my dog Nino."
• "The reception staff were super helpful (especially the chap- didn’t catch a name)."
• "The personnel is very careful and polite and they explain every step of the process with kindness and professionalism."
• "The reception staff were extremely helpful and assisted me in getting an appointment when I had serious concerns."

Cons:

• "This vet service has always been poor, you can’t get through to them, they hang up on you, cancel appointments last minute."
• "Never going again that's for sure never been so rudely spoken to and they called me rude for insisting that they fill what I had paid for in the first place."
• "Run by incompetent, clueless people. Not a single member of staff (including veterinarians) knows what they’re talking about."
• "Most of the vets here can be quite dismissive."
• "The receptionists have no idea what they are doing."
• "Vet was useless, hardly spoke English and was more wanting me to tell him what I thought was wrong."
• "Rude receptionist staff, being made to pay upfront for a free appointment."

Appointment Scheduling

Pros:

• "They called us on Saturday to schedule the appointment for next Saturday due to the vet having a surgery."
• "We live in walking distance of Companion Care Salford and find it very easy to get appointments."
• "We missed our original appointment because my cat had gone out and we couldn't find her. I was able to reschedule and managed to get a cancellation the next day which was very helpful."

Cons:

• "They cancel appointments with less than an hours notice - even re bookings after the back of cancellations."
• "It took 4 phone calls to get a foster dog registered as the receptionist didn't check her emails properly."
• "However, in recent years I've had cancelled appointments, they've stopped the online booking."
• "Absolutely terrible service. Tried for weeks to get an appointment - their online form doesn't work, no one would pick up the phone after calling 30+ times over multiple days/weeks."
• "The rude receptionist said I would have to book an £110 'emergency appointment' on Friday (a week from now)."
• "The practise never answers their phones, I’ve waited weeks for a reply from the Salford practise."
• "If you are trying to call them, it’s absolutely useless."

Cost and Pricing

Pros:

• "I was expecting a huge bill but the price surprisingly reasonable."
• "Price was great compared to most other places."

Cons:

• "I was asked to pay £49.50 to book an appointment - I absolutely don't agree with this."
• "I think your prices for the medication is extortionate, people can’t afford it."
• "These people care about money and nothing else."
• "I then fell into the system of privatised healthcare, without doing research, or being told I could take a prescription, I was given a medicated gel for £48.00, which online is easily available with next day postage at £17.00."
• "Paid a £49 deposit for the appointment, then was charged another £82 on the day of the appointment."
• "Charges a £45 deposit to book an appointment. Unacceptable for loyal and reliable customers who have never missed an appointment."
• "Two days my dog was due for a very simple procedure lasting ten minutes, we were provided with an invoice of around £350."