"The staff could not have been more friendly and helpful and clearly love animals."
"The veterinary team are extremely caring, kind and always treat my two cats as if they are their own."
"The receptionist team are always lovely there, they seem to really like animals themselves and comment on the animals or speak/stroke the animals."
"Professionally run, all the staff were incredibly friendly at MK vets 4 pets."
"Everyone was so helpful, I was nervous as it was Hugo’s first time having vaccines and his micro chip, they made me feel at ease and really comfortable."
"Friendly caring helpful service from the vet and reception couldn’t have been more helpful explained everything thoroughly."
"Lovely staff, excellent customer focus amongst the senior members, some of the young people working there could learn a thing or two but for care of my dogs I couldn't fault them nor wish to utterly fantastic vet crew."
Cons:
"I found the vet abrupt and pretty towards me as a pet owner."
"Questions were terse and abrupt and I was made to feel like I was to blame for her not being able to find the appointment."
"Receptionist was unhelpful and not suited to dealing with front facing customers."
"Both were obnoxious and rude. Terrible service."
"Staff sound really miserable and fed up, when I was ringing to arrange a first visit for our new dog, I decided to abandon call as didn't enjoy being spoken to as if I was a real nuisance."
"I would never recommend this practice again, I made the mistake of taking my dog here towards the end of her life and opted to take her home for euthanasia to be carried out privately."
"Every time I go there either my dog or my four cats, I feel like I am interrupting the receptionist."
Facility and Organization
Pros:
"During this weird time everything was organised very well and the handover done well."
"Pets at home/Vets for Pets in Milton Keynes is bigger and cleaner than Pets at home/Vets for Pets in Luton."
"The whole process was very professional, and our insurance details were kept on file, making payment easy as well."
Cons:
"waiting room it's really small and if your dog hate other dogs like mine that's really scary place to be."
"its on first floor than if your dog have problem with walking you can use elevator- which doesn't have walls- my dog it's terrifying when walls are moving."
"We waited for half an hour after our appointment time, in an increasingly busier reception area with anxious kittens becoming more distressed."
"The waiting times can be long even though it's basically empty. I waited 45 minutes after the previous animal had left the consult room."
"Recent incident of leaving me in a car park for 40 minutes with a stressed cat and no courtesy call to say they were running late."
"It's a pity that when you speak to the reception desk that half way through they have to stop dealing with you and answer the phone."
"4 weeks to get an appointment. Waited 35 minutes after my appointment time when only 3 other people were there the whole time."
Cost and Billing
Pros:
"The price was reasonable even if you don't have a healthcare plan."
"It was quick, the dog was treated well and I managed to get an appointment quickly when other vets were making life difficult to get an appointment."
"As a pet owner it was really nice to visit a vets where the pet and not my wallet were the primary concern."
Cons:
"They should not make patients pay £7 for 7 normal paracetamol that is not necessary."
"receptionists think about money only- one time after when my dog had surgery there, she didn't want reunite us with dog until payments are done."
"Be careful!! They start off amazing, you pay in full every time then all of a sudden they start sending you bills for visits you’ve paid for but they claim you paid less and you owe them money."
"Did not like the fact that for 3 days there were no appointments except for few emergency ones for premium price."
"Very good vets they try hard when you have a sick animal. But make sure to ask about costs up front as they seem to forget not everyone has insurance or funds for what can be expensive treatments."
"Treatment is pricey but comparable with other alternatives."
"Than generally you pay £35 for visit only and writing prescriptions."
Quality of Care
Pros:
"Matt the vet was fantastic with Malley, he took time to explain everything to me and gave us options."
"We were very worried about our duck giving up and passing away... They kept him for a few hours whilst they stabilised the shock."
"Very friendly service and very helpful, able to help with any questions, explained what I needed to know, great welcome and I'll be back from now on as great Treatment for my kittens through the kitten plan, which is brilliant also, many thanks pet's at home."
"The vet was very kind to me and my cat. They took fantastic care of him and now he is healing beautifully."
"The vet explained everything to me and made sure my cat was comfortable and gave me advice and signs to look out for."
"The vet who carried out the procedure was kind and sympathetic and gave me the time and opportunity to cuddle my cat prior snd during the procedure."
"My dog was taken in as an emergency and discovered to have pancreatitis, Matt and his team could not have been more helpful."