"Even the skating supervisor at times skated dangerously close to patrons while showing off his skating skills. This is ridiculous."
"What hasn't improved and in fact has got worse is the customer service."
"Good experience except for the lady that was at the desk that gave us the skates. She seemed to have some kind of attitude as if she does not like her job."
"The worst place ever to go for ice skating, staff horribly rude, arrogant."
Facilities and Cleanliness
Pros:
"The new renovations are amazing, the space is clean, modern and staff are very organised and friendly."
"The place is spotless, and has a nice cafe which is available for customers, even if they aren’t skating."
"Facilities are great, everything was clean."
"Nice new facility, looks good and lots of space with modern changing rooms, water fountains etc."
"It was so outdated before the refurbishment, and now looks very modern and such a lovely environment, even just to chill out!"
"Huge rink, plenty of lockers to keep your stuff safe (20p to use), and a small cafe for food and drink."
"Really fun place to bring the family, especially for kids."
Cons:
"The Ice condition was probably the worst I have ever skated on... when I approached the staff about it I was told 'we never do the ice before this session??' total madness."
"Some of the ice in the middle was starting to melt (due to the heatwave)."
"The free weights area is seriously confusing. There is only one rack in the entire gym."
"The centre has no lift, so I had to take my time a go up the flight of stairs which are quite narrow."
"Parking is a bit pricey and no lights at night at the parking lot."
"The toilets had no soap, and the hand dryer was freezing cold."
"Couldn't get through the 'security' gates because it wouldn't scan our booking."
Value and Pricing
Pros:
"Cheap and cheerful! Staff were very friendly and helpful and the music and disco lights created a fun atmosphere for people of all ages!"
"Awesome place to ice skate! It's only £9 for 2 hours. In morning time it's not busy at all. Great facilities."
"The prices seemed fair (around £12 for pizzas, £8 for chicken souvlaki) and the quality was impressive for a small cafe in an ice rink."
"Cheap parking (~£1 for just over an hour, all you need when skating), lots of parking spaces."
"Parking here is only £1 for 5 hours stay as well so can't go wrong there."
"Cheap parking (£1) and you get 2.5 hours per session which is plenty."
"Not too crowded, reasonable price and session length."
Cons:
"Experience would have been enjoyable enough if I hadn't been hit with an £80 parking charge a week later for using their car park."
"I would say the skate hire extra charge is a bit steep at £3 per person because other rinks have the charge included within their booking prices."
"Just wish they would not charge for the skating aids - £5 seems over the top, given shoes are £3 and skating session for young people £8."
"Too expensive, especially since the rink is full of kids outside school times."
"Ice skating there is pricey enough as it is. Why fleece customers for more?"
"This place is ruined by an absolutely awful PREDATORY car parking operator. Many forums filled with £150 charges."
"If you don't have skates it's £13 for an adult and £11 for a child."
Safety and Accessibility
Pros:
"The thoughtful folks at the rink have stationed plenty of hand sanitising stations around the building for your safety and convenience."
"With staff on skates ready to help when kids or adults go down it feels safe and secure."
"Railings on the side r very helpful especially when walking out of the arena."
"The rink is easy to get to on public transport, buses 55 & 56 arrive right outside with train links coming into 2 nearby stations."
Cons:
"Disco night means music and dark lighting. Add beginners frequently falling + pros showing off + kids darting around haphazardly + skating supervisors bent on showing off, and you have a recipe for disaster."
"Too many parents decide to let their kids work off their energy on the skating rink, not realizing their antics create a safety hazard for others."
"Not COVID safe! So many people in the rink it was impossible to maintain distance."
"There are too many young children... This is enough to throw any beginner/intermediate person off their stride."
"This venue has no idea how to manage their front entrance!"
"It felt like I was at a teenage party as anyone over the age of 17 seemed to be non existent, so kinda felt out of place."
"Very misleading I paid for a large group including under 5's but never offered ice skating frame... Cheats !!!!!"