Russell Financial Solutions Ltd Reviews Summary

Mortgage Advisory Service

Pros:

• "We changed our mortgage offer twice & even changed the house we wanted to buy during the process and Ed was able to get us the best offer in no time at all."
• "We ended up going for a different type of mortgage than we would have without his advice and it took away all the stress/time spent researching deals on the market."
• "He made the entire process stress free and was always there to assist if any questions needed answering in a friendly professional manner."
• "Ed made our process so enjoyable and I couldn’t recommend him more."
• "I cannot recommend Ed highly enough on behalf of RFS. His process is extremely efficient."
• "Darren helped us to secure our last mortgage and we would definitely recommend him."
• "Glen is extremely professional and knowledgeable in his field. We received an excellent service from him and will continue to use him for all of our mortgage needs in the future."
• "Darren was very efficient and helpful throughout the whole process and also incredibly patient as we had a few abortive purchases before we finally completed."

Cons:

• "No challenge is too hard for Ed, we couldn’t praise him any more."
• "Jack went out of his way to keep me fully updated throughout the whole process and during what would have been a much more stressful time only for his kind help and assistance."
• "He also explained to us why he he thought certain options were better but gave a good run-down of pros and cons for all options."
• "We are in the process of buying our second home (our first was with Darren too) and nothing is too much trouble for him."
• "Glen and Maxine have helped us remortgage & also sorted out a new mortgage on a property all within the last 3 months."
• "My wife and I have used Russell Financial Solutions for the past 5 years (buying our 1st house, remortgage, buying & selling now) and I can say they are truly exceptional."
• "This is the second time we have used Russell financial solutions ltd for the purchase of another buy to let property."
• "We have been extremely impressed with the service we have had from Darren at Russell Financial Services Ltd."

Customer Support and Communication

Pros:

• "Ed helped make the process soo simple and communicated with myself throughout."
• "We received the most professional and friendly service. He checked in with us throughout the whole purchase journey to make sure everything was on track as well."
• "Always checking in on us to make sure things are going as smoothly as they possibly can even to the point that I'd be messaging him 9-10pm on a Saturday he would still reply and help us out!"
• "Ed was excellent when helping us navigate a very tricky period in the mortgage market."
• "My partner and I had the pleasure in dealing with Jack Johnson who was absolutely amazing in helping us get our mortgage."
• "Russell Financial Solutions Ltd has helped me and other members of my family arrange our Wills."
• "We were always kept up to date with proceedings. Glen found us the best mortgage for our needs."
• "My partner and myself were first time buyers and had no idea where to start with the process of buying a home."

Cons:

• "No question was too big or small and queries are always replied to quickly."
• "Ed has been an absolute pleasure to deal with and has answered all our questions quickly and efficiently."
• "Glen and Maxine are both really great and down to earth, and are both on hand to deal with any queries or worries that may arise."
• "Exceptional service received from Glen and Maxine. Prompt, efficient, professional process from application to completion."
• "It was an incredibly positive experience with Jack. He explained everything clearly and the mortgage deal he found me was so much better than what I was expecting."
• "Ed gave me a very good mortgage offer at the time when interests were rising and also gave constant advice during the difficult purchase process."
• "Darren was absolutely amazing... Me and my girlfriend have bought our first property together and Darren made things so effortlessly easy."
• "I cannot thank or recommend Darren enough! He was always available for us to ask questions or seek advice."