Alan De Maid Sales and Letting Agents Bromley Reviews Summary

Customer Service

Pros:

• "Her work rate is incredible but importantly she is available and promptly gives feedback."
• "They kept me informed and were in regular contact at every stage."
• "Everything was communicated to me well, with great thinking ahead plus a clear understanding of feedback from viewers and buyers."
• "The team at Alan De Maids, particularly Abbey, Bee, and Ndidi, demonstrated professionalism, efficiency, and genuine commitment to ensuring my housing needs were met."
• "Alan de Maid were extremely efficient from our first contact with them."
• "So thank you to all at ADM Bromley for making one of life's most stressful tasks an absolute breeze! You have made us so happy!"
• "The service we received from Bee Cemal was a shining example of how to deliver ultimate customer service satisfaction."

Cons:

• "From me personally, I’d say they were argumentative, defensive, insulting and abusive."
• "Looks like taking advantage of tenants is their best job."
• "I have been lied and taken advantage from Alan De Maid Bromley."
• "It would have been perfect if Alan de Maid could answer my call as well instead of transferring it to a voice mail."
• "All this time and embarrassment could have been avoided with better communication."
• "Felt stalked with constant calls at the workplace and unbelievable pressure."
• "Then to be told by Oliver that properties do not need to be secure, I would strongly advise to use a different letting agent."

Professionalism

Pros:

• "Their professionalism, expertise, and commitment to customer satisfaction set them apart in the competitive real estate market."
• "Both Bee and Tanya were terrific and I can't speak highly enough of there professionalism."
• "Abbey, my primary point of contact, was incredibly knowledgeable about the local rental market."
• "Kerry Dexter at Alan De Maid who was a brilliant Estate Agent from start to finish."
• "Customer service, expertise and professionalism were exceptional."
• "She is a trustworthy and reliable person, does her job with passion and helped us in all the steps."
• "I found the team at Alan de Maid very professional whilst also offering a personal service."

Cons:

• "Their commitment to putting the customer first is questionable, and their overall attitude is poor."
• "The agent sounded upbeat and chipper, did not use the words 'I apologise' or 'Unfortunately' but just stated the fact and hung up."
• "It is an unfortunate facet of lettings agents in London, but high demand means they can treat you as expendable."

Efficiency

Pros:

• "Extremely good service taking a lot of the stress and pressure away from what is usually an extremely challenging process."
• "Bee's efficiency ensured that my time was utilized effectively throughout the apartment search."
• "James... was very professional, personable and an absolute pleasure to speak too."
• "You want an estate agent who can adapt, problem solve and have plan B and C when things don’t go as expected - which is exactly what they did."
• "Natasha dealt with my query since from the first call, arranged a view in a perfect flat for me and my girlfriend, advised and help us to move as soon as possible."
• "The process was quick after deciding which one we wanted and Harry was always very contactable / transparent throughout."
• "Very helpful and quick to respond. Franck was particularly accommodating, proactive, up the task and his collaborative attitude was very assuring."

Cons:

• "Very quick and efficient to move me in, but failed to mention the property was unsecured, had no gas supply... and is infested with rats!"
• "I think letting a property with bathrooms that don't work and with windows that do not close or lock is disgusting."
• "Alan De Maid Bromley Branch has a lack of adequate maintenance and a poor housing society system."