Eaton Oak, St Neots Reviews Summary

Accommodation

Pros:

• "The rooms are fresh and very comfortable and a very good side to make your stay an enjoyable one."
• "Room was very comfortable & had everything you needed."
• "The rooms were spacious and comfortable."
• "Spotlessly clean comfortable rooms, plenty of tea, coffee, bottled water and biscuits."
• "It's the most beautiful B+B I have ever stayed in, rooms are beautiful, excellent Bath and shower facilities."
• "The room was very homely, the bed and pillows were super comfy and the curtains were blackout."
• "The rooms are great, with everything you need."

Cons:

• "Whilst the rooms (roadside / noisy) were apparently refurnished in 2019 (c£1M?), the basic decor is now somewhat dated with paint peeling off the ceilings and bathroom grouting having mould etc."
• "Nearly every bulb in the room was blown."
• "The thing that disappointed was the road noise."
• "Rooms front onto the main road, so noisy when morning traffic starts."
• "Room badly needs updating especially the bedroom with poor quality mattress."
• "Room looking a bit tired not enough ventilation although very clean needs revamp damp on wall from bathroom but not smelling yet."
• "Returning to my room that night (10pm) I found the heating was on full blast - it was the hottest day of the year 32 degrees outside at the peak, it was unbearable."

Food Quality

Pros:

• "The pub’s menu features a variety of dishes, including fresh seafood from a local supplier."
• "Evening meal very good. Full English was really good."
• "The food was delicious and beautifully cooked."
• "Food is amazing and what a great menu they have."
• "The food was outstanding, best meal we have had in the St Neots area for a long time."
• "The starters were definitely 5/5, the risotto and pear with stilton were gorgeous as was the treacle sponge dessert."
• "The food was so good it made me and my sister re review our Death-row meal choices."

Cons:

• "The pork was literally caked in fat it was vile to eat."
• "Food is a big let down. Kids burger had to be returned as it was burnt."
• "Unfortunately the food is very overpriced and below average in quality which is a real shame."
• "The fish was battered and the most overcooked fish I have ever seen."
• "The burger was collapsing and the bun was soggy, the chicken also tasted like coal."
• "However, apart from the soup which we had as a starter, the main course was burnt."
• "The chocolate brownie was so dry, even though I was still really hungry I didn't finish it."

Service

Pros:

• "Nice pub, good beers."
• "Service is always great."
• "Staff were friendly and would definitely visit again."
• "The staff were really attentive and 1st class and will definitely highly recommend this beautiful pub."
• "A huge thank you to Nikki for looking after us so well."
• "The staff were all amazing, super attentive, helpful and kind."
• "The staff were incredibly friendly and helpful."

Cons:

• "Management appear to not understand simple customer service."
• "Asked for horseradish sauce for the main meal and again had to get up and find the waitress after 15 minutes, only to be told 'I forgot'."
• "Service slow, when asked where my 2nd drink was that I had ordered, waitress said there are only two of us you must bear with us, no apology."
• "I was extremely disappointed in the lackadaisical attitude of the staff towards us today which is a real shame."
• "Very rude member of staff who was moaning about the manager to us."
• "Totally unimpressed with the level of service from the staff, who seemed more interested in chatting with each other, rather than any form of customer service."
• "Service was poor due to young untrained staff."