Abington Park Veterinary Surgery Reviews Summary

Staff and Service

Pros:

• "All the staff are friendly and caring."
• "The reception nurses were lovely and efficient."
• "The staff and vets have cared for Woody for 17 years and I wouldn’t take him anywhere else."
• "What a lovely caring group."
• "The whole team from reception staff to vets are kind, patient, professionals."
• "The professional staff all make things easy and clear."
• "All the staff here are amazing, always very welcoming."

Cons:

• "They ignore email correspondence."
• "The doctor without appropriate competences was unable to perform the tests he first proposed."
• "Veteran was not friendly with my cat. She was very rough with him."
• "I have used this practise for over 30 years.. I do feel however that the customer service side needs to be looked at."
• "Awful surgery took my dog and the vet couldn't get her arms around her stomach so said she would be fine, a month later he died of cancer."
• "I've been using this practice for a number of years and have always rated highly but recently I have found them to be lacking in customer service."
• "Unprofessional and unhelpful... no effective medical treatment was actually offered."

Communication and Support

Pros:

• "Communication was brilliant, calling with updates even when you were busy because you knew how worried we were about him."
• "Great communicators ensuring they keep you up to date with any changes in your pets."
• "Fantastic service and really lovely vets!"
• "They really do give you the time of day and answer any questions."
• "Thank you for the respect you showed us and our dog yesterday."
• "The staff couldn't of been more helpful and caring."
• "Thank you Jan for going that extra mile."

Cons:

• "This practice used to be good but has deteriorated bigtime."
• "They are overpriced, terrible customer service, rude, you cannot get through on the telephone."
• "The after service has been terrible."
• "They care more about money than animal welfare."
• "I was treated like a criminal, felt so embarrassed and upset by the situation."
• "3 days to answer an email, 50 minutes to answer the phone, I know things are difficult at the moment but I think they could be doing better than this."
• "I also asked if I could arrange for a callback from the vet, a week later I heard nothing."

Cost and Pricing

Pros:

• "The cats are members of the health club which is really useful as you don’t end up with a massive payout."
• "Price as you would expect."
• "Had a video consultation for My Budgie Sunny... very helpful and very reasonable prices."
• "Not that cost matters when it is your pet, but given the time of the night it was very reasonable."
• "Also really helpful with payment, upfront about all costs (actually ended up costing less then expected which is always nice)."
• "The prices are also very fair!!"
• "These people really care about the animals they treat and offer an excellent service."