One Stop Caribbean Reviews Summary

Customer Service

Pros:

• "Friendly and polite staff."
• "The staff dealt with all our orders really well too."
• "The staff were friendly and executed a great service as well."
• "Outstanding customer service, outstanding food and ambience."
• "They were very accommodating for us all."
• "The team were very accommodating the food was lovely and all that attended had an amazing night."
• "Generous portions. Delicious authentic Jamaican food and the service is friendly and efficient."

Cons:

• "The worst customer service you could ever imagine from a young skinny boy."
• "Rude staff. A few weeks back I came in to use the toilet with the intentions to buy something after we did our shopping in Harlsden."
• "Very very rude staff, no manners just plain rude."
• "You're ignored, stared at for prolong periods before a tired looking humanoid with an attitude asks you to place your order."
• "The manager 'naz' is very disgusting and due for bad karma."
• "This restaurant has a habit of putting people on hold and forgetting."
• "The dopey girl on the phone kept asking me to repeat what I was saying."

Food Quality

Pros:

• "If you like Caribbean food, then you'll love One Stop."
• "Very delicious dumplings were so tasty and the soup was well seasoned."
• "Had lovely delicious jerk chicken and white rice. Mmmm, free salad! Hot, fresh and an eat slow to marinate the food! Lovely young staff, great smiles and service."
• "Every dish I've ordered was full of flavor, honorable mention to the Jerk Pork and Mac n cheese."
• "The food and service are better than ever!"
• "Took friends from Trinidad here last week. They said the food was the hi-lite of their holiday!"
• "Food tastes like my Mama's cooking."

Cons:

• "Absolute rubbish. Passing through Harlesden decide to stop there. Arrogant woman serving ignored my presence."
• "Waiting time is ridiculous 2 hours and more to get food delivered for one person!!!"
• "The food was absolutely revolting.ordered chicken curry and rice and peas."
• "Never Again. Considering how long the food took, you would have expected there to be some taste to the meat."
• "The food was disgusted from there."
• "The jerk chicken wings were disgusting!! So fatty & undercooked."
• "Food that tasted like it was not fresh rice that tasted like the bottom of the pot."

Delivery & Wait Time

Pros:

• "Hungry House which reimbursed my payment very quickly and helpful."
• "One Stop is our go to Caribbean restaurant. We drive down the M1 to pick up our takeaway. Call to Pre-order 30 mins ahead and you can be in and out in 5 mins."
• "Very prompt delivery even though there was a mix up on my end."

Cons:

• "Ordered for delivery, completely dishonest about the delivery time and status."
• "Waited 3 hours, and the food still didn’t arrive."
• "Well they do a lot of human errors such as forgetting to put your drinks when deliver your food."
• "Waited for 1hour and a half to then be told another 20min maybe more."
• "If your order arriving in a timely manor is important to you, do not order from here under any circumstances."
• "Worse worse worse worse ever. Have been a good customer to this place for years. But the service and food has now gone really bad."
• "2 hours of my day wasted waiting for a takeaway that's only a 17 minute drive away and I paid £4 for delivery!"