Address: Lakeside Business Park, Western Rd, Cosham, Portsmouth PO6 3PQ, United Kingdom
Phone: +442392212350
Rating: 4.7
based on 172 reviews.
Customer Service
Pros:
"Exceptional service from the get go."
"What excellent and personal service from the team."
"Every member of staff that I have ever dealt with has been exceptional and nothing is ever too much trouble!"
"The team at Porsche Portsmouth are exceptional and provide the very highest levels of service."
"The staff at Porsche Portsmouth are simply outstanding. Their dedication to providing top-notch service is evident in every interaction."
"The entire process, from test driving the car to signing the paperwork, was smooth and stress-free."
"I’ve been using Porsche Portsmouth for the last 10 years."
Cons:
"Highly recommend you use another Porsche. Appalling service."
"The salesman treated me like a fool."
"I had my Porsche 911 serviced there for the first time. Worst experience...they called with bunch of stuff to be fixed and gave me a price for it. Once I got there the price was jacked up by a $1000!"
"Worst customer service ever, damaged my car, denied damaging my car, car delivered back with dent on door and despite being cleaned yellow paint transfer on what must have been a post at the dealership!"
"Such poor customer service from a premium brand is really Inexcusable."
"Frankly my impression is of cowboys in cheap suits at Portsmouth selling over priced cars!!"
"Total 0% customer service and 0% experience."
Sales Experience
Pros:
"Gregg was terrific with working out my finance options."
"I was recently invited to a customer event and took my mother, we both had the most amazing day, thank you Porsche Portsmouth."
"Porsche Portsmouth this time have exceeded my expectations and ill definatly be using again."
"I can't say enough about our fantastic experience with Marc and Gregg at Portsmouth Porsche."
"Fantastic customer service - my next Porsche will definitely come from Portsmouth!"
"I cannot recommend highly enough! Today’s purchases tend to be transactional, and for cars manufacturers suggest buying a car online, and never interacting with anyone! The experience at Portsmouth is a world away."
"Great ambassadors for their brand, I can recommend Porsche Portsmouth for sales, service or simply coffee and a chat, without reservation."
Cons:
"As I had had no previous history buying from the dealership I was flatly told thanks but no thanks you have not brought any cars from us so we won’t sale you one."
"Well ! , where do we start. After several phone calls to the Center about placing an order the a new Porsche Macan, we visited the showroom and had an appointment with Callum, WHAT a jumped up sale person."
"The salesman had even less interest when I was enquiring about a ‘base’ 992."
"THE WORST experience ever in my life from a main Porsche dealer."
"No more advice or service when I called in several times, once I was even driven away by a sales person."
"Portsmouth OPC is a disgrace to Porsche."
"I would never buy another car from them."
Facilities & Showroom
Pros:
"An immaculately presented showroom with excellent facilities."
"Nice modern spacious and clean facility."
"Always friendly and professional."
"Lots of cars available to look at."
"Contains an extensive range of brand new and used Porsche cars, as well as a large maintenance and servicing facility."
"The dealership itself was spotlessly clean."
"The showroom is a showcase of Porsche's legendary craftsmanship, and it's evident that the vehicles are meticulously cared for."
Cons:
"Due to the covid 19 situation there was no free coffee or biscuits. Upstairs was also out of bounds."
"Good parking although slightly awkward to get to."
"Not Impressed! Seem to judge me as I was in my farmer clothes from the Estate, basically ignored."
"Cowboys in suits, offering a £90k Porsche Pre-Owned vehicle for sale, like it had just been crashed into a £5 hand car wash."
"The car was in horrible condition."
"The wheels had been refurbished to a poor standard and were covered in tyre paste/grime."
"Now I have an oil leak, The car is 4 years old and has less that 40,000miles the estimated bill is £9000!"
After Sales & Service
Pros:
"Porsche Centre Portsmouth continue to look after all my ongoing after sales needs, in terms of parts & service."
"Refreshingly superb after sales customer service, probably the best main dealer service department I've experienced in 30 years of buying higher end cars."
"Always a very pleasant experience at OPC Portsmouth, with the latest being a complimentary Spring health check for my 911."
"I have used the service and parts department at this dealership several times over the last 6 years and have always found their customer service to be second to none."
"The team always go over and above to ensure that the job is done correctly and to a short time frame."
"We wouldn't go anywhere else now when it comes to genuine Porsche parts or advice."
"I've used Porsche Portsmouth to service my Cayman R for the last year and have been extremely satisfied with the level of service and attention to detail."