The Pizza Room - Mile End Reviews Summary

Customer Service

Pros:

• "Chiara provided great customer service!"
• "The waiters were very polite and attentive."
• "Really accommodating staff that allowed us to bring a newborn and a dog with us when were there."
• "We were welcomed by the lovely Ciara who looked after us so well throughout the evening!"
• "Big shot out to Martina who is the best waitress in the world!"
• "The service was smooth and very professional. The waitress Maria was taking care of us all the time, always with a smile."
• "The staff are friendly and welcoming and the food is excellent."

Cons:

• "Very slow service as they prioritize deliveries over eat-in customers."
• "Staff are usually too busy dealing with the Deliveroo drivers collecting orders to give customers attention in the restaurant."
• "Waited 5mins at door before being acknowledged."
• "More improvements needed on customer service, staff always talking in their own language having a laugh while at work is all good but not while ignoring the customer's presence."
• "Some of the staff are plain rude, not bothering to listen to a customer."
• "Service was OK too - doesn't warrant the charge."
• "Skipped breakfast, arrived for lunch very hungry. Order one of the two vegetarian options and it was tasteless and wet and terrible. Had two small slices before abandoning the pizza. Let staff know the food was bad. Staff didn't care."

Pizza Quality

Pros:

• "Very nice pizza and outstanding service!"
• "The pizza is amazing, hands down. Love the taste."
• "The pizza was great and the staff very friendly and welcoming."
• "The pizza was OUT OF THIS WORLD."
• "Offers delectable pizza at genuine prices."
• "The pizzas are absolutely delicious, very authentic with thin bases and generous toppings."
• "The best pizza I've tasted in London, hands down."

Cons:

• "I ordered gluten free base and it was very burnt on the outside. Really uneatable."
• "Unfortunately the pizza was awful. The base was so doughy to the point that i couldn't eat it."
• "All black pizza and garlic bread (just burned and overcooked) has been delivered from them to me via Uber Eats."
• "Had the butternut squash and goat's cheese pizza - cold, most of the ingredients weren't even cooked."
• "Ranks among absolute worst pizzas I've eaten in my life."
• "The dough has no rise, the pizzas are burnt and lacking flavour."
• "Pizza was fairly bland."

Atmosphere & Location

Pros:

• "Amazingly cosy pizza place."
• "It felt very cosy having dinner in the newly opened room upstairs."
• "Kind staff, nice and cozy place inside even if is pretty small."
• "Good atmosphere and close to mile end subway station."
• "The best pizza in east London, I loved the environment, people there make you feel like you’re back 🏡 home."
• "A comfortable and welcoming restaurant."
• "Great new atmosphere and even greater customer service!"

Cons:

• "But this place has not much seating space inside."
• "The only thing is it gets busy because people love it, and the waiting time gets long."
• "Place was a shambles - tools, junk, etc, lying all over."
• "It's a very unpleasant experience to eat in. Very cramped space with too many tables packed in which makes it very uncomfortable."
• "Inside is a little tight on space."
• "Also, because the venue is small, be prepared for a lot of drivers and people collecting pizza, which means that if it's called outside you will feel chilly."
• "Unassuming little pizza place not far from the Surrey Quays Overground station."

Value & Pricing

Pros:

• "Excellent vegan pizzas with plenty of choice and can have with or without vegan cheese."
• "Good vegan menu."
• "The lunch deal is good value."
• "Great portions and good value for money, as the quality of the ingredients and the pizza base were outstanding."
• "Fabulous value for money, but if you're eating in expect to have a very crowded table."
• "Great value and really worth the trip."
• "The sourdough base is delish and ingredients are fresh."

Cons:

• "That mistake cost me cold pizzas that took more than 1h 30 (AN HOUR AND A HALF) to arrive."
• "I just rang to order a pizza and they told me their vegan spice pizza was £16.20. To which I politely replied that it's £14.20 on their website menu."
• "We were charged the full price of both our toppings (even though it was advertised as including 1 topping)."
• "Service was aswell and they over charged me."
• "The thing I can’t quite quantify is why when I decided I’d like a second pizza and went online, it’s £2.50 more expensive per pizza than what I paid in person…."
• "I bought a pizza from them via Too Good To Go but their information on the app is incorrect."
• "I'm not going there again but someone should speak with the manager on their interpretation of what toogoodtogo costumers are because they seem to think whe are beggars and should be happy to take something to eat like is for free."