Pizza Express Reviews Summary

Service

Pros:

• "The woman who served us was excellent."
• "Antonio thank you! He gave us amazing service!"
• "Itziar was our host for my daughter, she was amazing, friendly and funny."
• "Family atmosphere, friendly service from staff."
• "I’d like to thank Agnieszka for being the best server to us."
• "We had a warm and smiling welcome."
• "The staff were extremely efficient and notably happy."

Cons:

• "service is so slow and takes ages to place an order."
• "Another waiter came over five separate times to ask us if we were ready to order which made us feel so awkward."
• "Awful customer service no sort of communication and contact with customers."
• "Whenever we ask for someone to take our order they just keep telling us to wait."
• "We had a large group booking. The manager looked unhappy to see us from the moment we came in."
• "The Manager was appalling so rude and so NOT attentive to their customers."
• "Worst service ever. Waited for an hour and the food wasn't even ready, left without eating."

Food Quality

Pros:

• "Had an amazing experience. Great food, great service."
• "Lovely new vegan menu has tasty pizzas with vegan cheese & even a nice soyachino & cake dessert option!"
• "Pizza delicious as you would expect from a Pizza Express."
• "I had my all time favourite classic dough balls and I tried the pollo pesto pasta! It was delicious."
• "The food was absolutely 'perfect'👌and arrived in good time."
• "Food is nicely priced for the great quality."
• "The pizzas were good quality and the food came out very quick."

Cons:

• "Paid over £60 for two adults+two teenagers and needed to pop by McDonald's for a snack on the way home."
• "We were served the smallest portion of coleslaw I've ever seen, maybe one mouthful."
• "The served pizza is really simple and less sophisticated than pizza out of the freezer."
• "A bit expensive sometime if you compare size/price."
• "The pizza was cold and, worst of all, the dough balls were hard and must have been days old."
• "The food does not justify the prices."
• "The pizzas we ordered were really salty."

Facilities & Cleanliness

Pros:

• "Nice location, very friendly staff."
• "Plus it's a nicely designed interior."
• "It's a good branch of Pizza Express. Comfy and clean inside."

Cons:

• "When we went in, it was incredibly crowded in one area of the restaurant and not the other."
• "The tap water we were given have white bits in it."
• "The cup the tea came in was stained. Old stains; stains that come from being unwashed?"
• "The only negative part was the toilets were out of action."
• "Right on the main road by a busy junction, you can 'enjoy' the traffic fumes if you're unlucky to be sitting near the front door."
• "What I received it was ridiculously poor pizza with lots of rocket and literally 3 small pieces of meat over the whole pizza."
• "Horrible. Cold. Burnt. Too cheesy. Barely any tomato sauce."

Value & Pricing

Pros:

• "Our meal was £45 but then after checking in and getting our rewards we paid £25!"
• "Free halluimi fries, thanks to the app."
• "Delicious as always but be sure to download the app."

Cons:

• "Even Pizza Express is pricey now! Came in for an easy meal and it was £60pp."
• "Not edible and an insult to the paying customer."
• "The bill for us was only £45 which is extraordinary."
• "I will never order again with Pizza Express!! Just ordered a pizza via deliveroo and got something equivalent to half of a regular pizza for £14 that's ridiculous!!!"
• "Prices are quite high considering."
• "Overpriced."
• "It's Pizza Express. Reliable Italian style pizza at reliably high prices."

Customer Service

Pros:

• "The people working there are great."
• "The staff is always friendly and the pizzas are always delicious 😃."
• "Very friendly staff and yummy food! Will be back !:)"

Cons:

• "The staff was alright-ish, not too friendly, not too sassy nor too ignorant."
• "Staff were more busy talking to each other."
• "The customer service was very poor. Not recommended."
• "Bad service. Felt unwelcome and unwanted, rude and condescending manager who tripped me over as I was leaving the restaurant."
• "The people working there care about the restaurant, the waiters and managers are super kind and friendly."
• "The staff is not really care that you are in there for some quality time and good food."
• "Waiting staff were very dismissive."