Pizza Hut Delivery Reviews Summary

Delivery Time

Pros:

• "However I ordered online and asked for it to be delivered at 1830 (which it was)."
• "Pizza prepared and ready for collection swiftly and efficiently."
• "Had a great experience 2 weeks ago. Spoke to Usman who delivered to me although I can not do it online. Speedy service and good food."

Cons:

• "When the order finally arrived 4 and half hours after placing it, there was only a drink and no ice cream."
• "Terrible service, waited over an hour and a half after ordering online only to be told they couldn’t deliver and I would have to collect."
• "Utterly terrible. Food took 3 hours to arrive and the branch wouldn't answer the phone at all."
• "The delivery took 2 hours and instead of pineapple on my pizza, it was covered in slimy mushrooms contaminating the whole pizza."
• "Food took 2 hours to arrive; we called the shop numerous times over that time and no one answered the phone once."
• "Order took nearly 3 hours to arrive."
• "Waited over two hours for a simple pizza order when at the point of order was informed it would be 30-35 minutes."

Customer Service

Pros:

• "Customer service on arrival was first class, was attended to as soon as I stepped foot in the shop."
• "Staff were really friendly, wishing me a good day and having the hot pizza ready on time."

Cons:

• "This place takes rude and terrible customer service to a new level!"
• "Called the store and an extremely rude man told me that if I need my food I should go there and collect it and that they can't help me further."
• "Terrible terrible terrible. Wish there was a way to give no stars. They have the worst customer service ever!"
• "Today Wednesday at 6:08pm just finished a phone call with a lady with the worst customer service."
• "Will not be using this branch again, very poor customer service from manager."
• "The girl who was attacked did try and remain professional at least."
• "Rang them and the manager basically accused me of trying to cheat them."

Food Quality

Pros:

• "I haven’t liked this Pizza Hut for a long time but since the shut down their quality in baking has improved a lot this is my second time ordering pizza from them, last week Friday and today and the pizza taste well cooked and presented well."
• "Food was piping hot and tasted amazing."
• "Ordered a veggie one which was fabulous, as you can see loads of vegetables that were cooked to perfection."
• "The pizza was hot, cheesy with loads of flavour - Delicious!!!"
• "Great pizza and great service."
• "Ordered A gluten free pizza and 2 side salads. The pizza was great!"
• "My pizza was great, Dishent’s team served me promptly and cooked it well done as I asked for."

Cons:

• "The dough was soggy and undercooked I had one slice and felt sick."
• "Eat from their delivery once and will never try it again the food was like it has stayed one week there very cold."
• "The food came in a decent time HOWEVER freezing cold."
• "The whole pizza was soft. Went straight in the bin."
• "The box was wet and the pizza ICE COLD."
• "Pizza came 2 hours after ordering and came raw."
• "Food was cold like stone, boxes absolutely collapsed coz the pizzas soaked trough."