White Cross Vets Reviews Summary

Staff and Service

Pros:

• "All staff were so helpful and caring."
• "Best vets we have visited. Clean purpose built surgery, with dedicated and friendly staff."
• "Absolutely delightful veterinary team and ever so helpful."
• "The vets have always been so helpful and respectful."
• "Paula is always very professional, friendly and very helpful!"
• "Always impressed by attention given to my pooch."
• "The staff are wonderful, caring and make you feel like your pet is part of their family."

Cons:

• "They have decided to take very inexperienced staff."
• "If you want to stay sane and not deteriorate your personal problems, avoid this vet."
• "I find the attitude of the vets unpleasant, unhelpful and dictatorial."
• "The staff seem to have no empathy whatsoever."
• "I was absolutely disgusted with the attitude of the lady that answered the phone."
• "I was disgusted when I asked the vet a question on my dog's illness he said I ain't god then I told him what the vet said 2 weeks ago and he laughed in my face."
• "Absolutely awful. I cannot get an appointment for them to see my dogs for at least 6 weeks."

Facilities and Cleanliness

Pros:

• "Lovely staff, and the place is always very clean, in other words, it never smells of dog."
• "Visited today for the first time with my new fur baby Luna and I couldn't rate it high enough if I tried. Lovely clean environment, amazing & friendly staff."
• "Excellent service so polite everyone.. clean and smells fresh too."
• "Very happy with White Cross Vets."
• "Even the reception area have a private area for cats where you can park their baskets away from the dogs."

Cons:

• "Parking is a problem but we found a car park within a 10 minute walk."
• "From a cat owners point of view, the waiting area is not really geared up for cats."

Communication and Policies

Pros:

• "They always remind me by text message when vaccinations are due, also for flee and warming treatments."
• "They kept me updated with every aspect of his care, our options and cost."
• "Thank you so much for the fast response, when I called yesterday about our cat Minx."
• "We called and got an appointment within an hour."
• "I was seen within an hour which I think is fantastic for an emergency."

Cons:

• "After waiting on the phone in a queue we finally got through to report our cat missing... and said we are very busy can you call back later."
• "I then received further texts saying it was ‘not the policy of the practice to accept return medication So now they want me to pay them £40 for medication I did not have, or ask for, and was told was free."
• "The communication is terrible, this practice really doesn't seem to know what they are doing."
• "I had to ring them about no reminders and it took them close to 4 months to give me the flea treatments."
• "Limited appointments, mean none are available, been trying to get an appointment for my elderly poorly cat for about 3weeks."

Cost and Value

Pros:

• "We have a very reasonably priced care plan for Lola which took care of the cost of our visit."
• "I recommend White Cross to everyone as it’s hard to find a vets that shows genuine concern, honesty and that is very reasonable in price."
• "Highly recommend the Complete Wellness Plan which covers all routine treatment for FREE!"
• "Fantastic value for money. And Much Much cheaper than any other in Northampton."
• "White cross have a monthly plan and you can save so much money than if u were to be registered with other vets."

Cons:

• "Told me I needed to have my kitten put to sleep because of a hernia then referred me to a specialist vets who then charged me over £500 for a consultation to say a hernia isn't life-threatening or causing any pain."
• "Then they said the price has gone up."
• "Not only has this cost me money I didn't need to pay."
• "It is pricey like all vets.. That is the cost of having a pet but that is the rise of costs everywhere."