"Personnally I thought the customer service was excellent and they were more than happy to get the matter resolved."
"The customer service team were very polite and offered me a refund of £30 as an apology for my upset."
"Excellent company. Friendly and efficient."
"They were very helpful."
"Staff are so helpful!!"
"Everyone I have had dealings with either by phone or email have been courteous and professional."
"The gentleman I spoke to was very helpful, pleasant & polite."
Cons:
"Extremely Poor After Sales Experience: The size of the seat of the bar stool I bought was enormous meant it topples over every time I try to sit on it."
"Would not buy from this place again. I decided to change the colour of the stool so I returned 4 boxed items by downloading their returns slip as instructed, parcels went missing."
"When we called the customer service team to raise awareness of the mixup one day in advance of the delivery, they didn’t even try to contact their courier to rectify the issue, stating it’s 'company policy' not to intervene."
"Service very disappointing, I’m a senior who saved up a long time to buy 4 chairs, I can’t afford to keep replacing them."
"The company are not willing to help on any issues that occur."
"Their customer services have responded stating that this is accidental damage caused by the bar stools brushing against the worktop."
"Terrible customer service experience."
Delivery & Dispatch
Pros:
"I ordered the chairs and 24 hours they were with me!"
"Despatch was prompt and the chairs were well-packed to avoid transit damage."
"The delivery was very quick."
"They arrived promptly and fulfilled all of our requirements."
"Fantastic delivery I ordered Ona Friday evening and they arrived on Sunday."
"Ordered my chairs late on Monday night and was promised delivery by Wednesday and I was most impressed when they arrived early Wednesday morning."
"Next day delivery."
Cons:
"Would not buy from this place again. I decided to change the colour of the stool so I returned 4 boxed items by downloading their returns slip as instructed, parcels went missing."
"As a few other people have mentioned, beware of this company. Their returns policy is ridiculous."
"DO NOT USE THIS COMPANY. They are complete con-artists."
"Ordered some stools, was called up on the day of delivery to be told that they're out of stock and I'd have to wait a further 5 working days."
"Really really bad experience. Ordered 4 chairs. The legs were delivered and no seats."
"Only downside delivery driver left them outside the front door and I (77 years old) had to lug the big boxes in by myself."
"I order 2 stools at the start of February and was expecting delivery in May... The date in June arrives and still no stools so I contact and ask where they are to be told they are now delayed until July."
Product Quality
Pros:
"The stools are super comfy and modern."
"They are comfortable and have good lumbar support."
"I love these stools, very easy to put together, nice and light to move and they are protected at the bottom so they do not damage your flooring."
"They are excellent value for money in every way - comfortable to sit on, well made, very easy to erect and good looking."
"The chairs are good quality and very comfortable."
"The quality of the product is fantastic."
"The details of these stools were exactly as specified and the quality of the material used is superb."
Cons:
"I was surprised at how poorly these chairs have been manufactured."
"The faux leather is thin and very poor quality."
"Quality of products not good screws don't fit and broken slats but items still sent out."
"Once we started to build them we encountered more problems. They are cheap and made in China, so the quality is very poor."
"The chrome legs are covered in scratches and the chrome beading surrounding the chairs are all dented, buckled and rippled."
"Purchased Topaz Bar Stool - Creme Colour in good faith. Manufactured using poor quality leather material."
"Already the lime green covering is disintegrating on the edge of the seats and the brushed steel base is rusting."
Value for Money
Pros:
"They are excellent value for money in every way - comfortable to sit on, well made, very easy to erect and good looking."
"I can wholeheartedly recommend this company to anyone who is looking for great quality at an amazing price."
"Product far exceeded my expectations with regard to quality and value for money."
"They look classy and stylish, excellent value. Well made and sturdy in lovely hard wearing fabric."
"I bought this at bargain price."
"Great items and an amazing price too."
"The product was excellent. It was modern, really good quality and a great price."
Cons:
"Would not buy from this place again. I decided to change the colour of the stool so I returned 4 boxed items by downloading their returns slip as instructed, parcels went missing."
"DO NOT USE THIS COMPANY. They are complete con-artists."
"Very disappointed with response."
"Would never shop here again and I am now asking for my money back as I don't want this firm benefitting from my money."
"Honestly, just stay away. It's not worth the hassle and it's all cheap (expensive) rubbish."
"Their 'easy returns' policy is a joke as they will refuse you a refund."
"Very disappointed. Ordered 8 chairs as a set... How can they get a way with charging to collect them when I’m returning them due to faults!!!!!!"