Amberley Castle Reviews Summary

Service

Pros:

• "The staff are friendly, professional and looked after us very well."
• "The service amazing, very friendly and professional."
• "Excellent Afternoon tea, all staff were very attentive and friendly the tea was lovely good variety of savoury sandwiches scones and cakes."
• "Staff at the hotel are very courteous and happy to help."
• "Staff were so attentive, helpful and welcoming."
• "Well trained attentive and professional staff who were very friendly and made the visit really enjoyable."
• "The staff were lovely and could not have done enough to make us feel welcome."

Cons:

• "Went for Valentine's meal at £85 per head, the worst service I've ever had in a restaurant."
• "The service however is shocking and trying to get a drink is a challenge."
• "We booked dinner in advance but we had to wait around 1hour."
• "I did think that some of them could have been more friendly and welcoming at times or simply to smile a bit more."
• "The only draw back was the lack of attention of the waiting staff!"
• "Service for the drinks quite slow but all in all an enjoyable experience."
• "Service was a little odd at times, perhaps a victim of large staff turnover post COVID."

Room Quality

Pros:

• "Our room was generous in size, as was the bed, and it was situated in the castle itself."
• "Rooms very good."
• "Comfortable rooms in keeping with the rest of the hotels surroundings."
• "The 'standard' room that we slept in (Bramber) was well appointed, clean and stylish."
• "Stayed for three days in the Chichester room. Excellent. Massive comfy four poster bed."
• "The room was great, comfortable and very much a ‘castle-style’ room."
• "Room had everything you need, including a Dyson hairdryer and a lovely range of toiletries."

Cons:

• "But why a minimum stay of two nights? Is that because it’s too much work to make-up a £400 room?"
• "Yesterday 2nd of May a superior room was offered to me at 325£ over the phone for the 5th of May, they were not able to charge my card and told me to call tomorrow. Today 3rd of May the same room is offered to me at £425 for me same date."
• "The bed and sofas felt a bit soft for my taste, but I always have a firm mattress."
• "We stayed semi sweet room but we were so disappointed."
• "The castle itself is pretty but the room we stayed in (standard) was pretty average."
• "There was a mix up initially when we discovered there was a problem with the booking."
• "Next morning we got the invoice but it had many mistakes."

Value for Money

Pros:

• "At £48 per head excluding any alcohol I think this is excellent value considering the quality, the service and the venue."
• "Expensive but well worth it!"
• "Fantastic service and wonderful food in a magnificent setting at a very reasonable price."
• "Overall, I would rate the experience as high priced but excellent value for money."
• "Very very expensive but if you can get a good deal then it's worth a night or two just for the experience."
• "The food was some of the most beautiful and delicious ever."
• "The food was delicious. The service immaculate. Thoughtful and well prepared."

Cons:

• "I felt that £30 each was a little too much for what we received."
• "What wasn't clear was that we would be charged an additional £50.00 for two small glasses of mediocre rose."
• "This place is expensive and we expected better!"
• "It was incredibly disappointing as the service was shocking."
• "The price had gone up as a result (not honoured from previous bookings)."
• "If the afternoon tea here was £30 per person I would return in a shot but at £45 you would need to make a few changes to warrant charging this amount."
• "They charged £6.5 for tap water when we waited for preparing the table."

Atmosphere and Setting

Pros:

• "Beautiful hotel and rooms, ask for one of the rooms with access to the battlements for a truly special visit."
• "Absolutely gorgeous grounds, near a lovely little village."
• "The gardens are very well kept."
• "Grounds were beautiful to explore and we couldn't have asked for a better experience."
• "The setting is just spectacular."
• "The castle is absolutely lovely. It was a gorgeous spring day and all the flowers and trees were in bloom."
• "The castle itself is great and we had a lovely walk around in the gardens."

Cons:

• "Unfortunately we did not get to look around the hotel grounds and garden because the weather was horrible (Storm Eunice)."
• "We won’t be returning as the driveway is impossible to navigate for my husband's mobility scooter."
• "It was a very snowy day and the fires remained unlit."
• "We went for the afternoon tea. I was underwhelmed about the experience. Walking up to the castle, it looks beyond beautiful but the selection was not as expected, we were only offered one drink and no top up was put forward."
• "Just got a call 3 days before the booking: Ho sorry someone booked the room before you."
• "I am disappointed that Amberley Castle hasn’t trained their staff properly in order to prevent this kind of misinformation."
• "I telephoned to make a lunch reservation and received what can only be described as a 'blasé reception' from the receptionist and restaurant manager."