Risley Hall Hotel Reviews Summary

Building & Grounds

Pros:

• "It's a beautiful building with loads of character and history."
• "The Hotel occupies very quiet and tranquil grounds."
• "The building is absolutely stunning!"
• "Lovely old building, gardens are going to look great once all renovations are complete."
• "Lovely old building with character and charm."
• "The main house is gorgeous and has some original features but is in need of a million pound renovation."
• "The grounds alone are so well maintained with plenty of parking onsite."

Cons:

• "The whole place was a mess and I was embarrassed to have recommended it to my guests."
• "This hotel needs cleaned."
• "Upon arriving we noticed the gardens weren't maintained."
• "Hallways that smell of mold. Buckets in the hallway to catch water from leaks. Stains on the ceilings in the rooms, from former leaks."
• "The building looks beautiful from outside however its upkeep seems neglected."
• "The hotel itself is in dire need of maintenance, there are rotting wooden window frames, leaks in the roof, and the rooms are in need of decoration."
• "The hotel is still a work in progress and being a listed building changes can take time."

Staff & Service

Pros:

• "The staff are wonderful and friendly and the level of cleanliness is A+."
• "Staff was very friendly."
• "Good service at check in, nice polite lady."
• "The service was excellent and the staff were welcoming and friendly."
• "The staff were all super friendly and helpful."
• "Staff were very nice and attentive."
• "On arrival the staff were very friendly and helpful escorting us to our table."

Cons:

• "Staff, of which there seemed to be very few, were very inattentive."
• "No-one came to see if we needed anything, refresh the teapot etc."
• "The rest of the staff I saw were very apathetic, and seemed absent in the morning altogether."
• "Staff are always blaming someone else for the issues, zero communication with each other - appalling service throughout."
• "The bar and restaurant were closed."
• "Not once were we asked if everything was satisfactory."
• "The staff are rude and don’t care I had to wait 10 minutes at the bar."

Rooms & Comfort

Pros:

• "The rooms are very very basic and not very well decorated, but comfortable and all the necessities are provided."
• "Rooms were lovely, just needing revamped as a wee bit tired looking."
• "Room was warm and comfortable."
• "The rooms are a great size and the beds are comfortable."
• "Our room was lovely and huge."
• "The bedroom was extremely comfortable and clean, the furniture was lovely and the room was very big."
• "our room was large, clean and had very comfortable beds."

Cons:

• "Stains on the carpet and only one bath sheet, one cup, and used soap."
• "The room was completely atmosphere-less."
• "The whole room was just very unkempt."
• "The mattress was really poor."
• "The carpet and entire room was filthy, my partner would not walk around bare foot."
• "The thermostat was broken meaning the 'superior room' was freezing."
• "The bedroom hadn't been hoovered properly because there was still food on the floor."

Food & Dining

Pros:

• "Food was plentiful and excellent quality."
• "Gorgeous selection of cakes, 4 different ones each, warm scones, fresh clotted cream, strawberry jam, 3 sandwiches each."
• "Breakfast was delicious too."
• "The Food was lovely and reasonably priced as well."
• "The two course dinner was very nice as was the breakfast offering the next morning."
• "The breakfast was wonderful."
• "The food was gorgeous and came out fast, I can't knock the service."

Cons:

• "Paid for breakfast but nothing left when we got there."
• "Breakfast was basic and quality average but enough to keep you going."
• "Variety of cakes poor and seemed shop bought."
• "£15 for two slices of toast .... Was offered cereal but chef had the day off."
• "Breakfast was no better, cheap poor quality."
• "We had a meal later and I have to say it was mediocre."
• "Curtains and carpets badly stained."