TGI Fridays - Sutton Coldfield Reviews Summary

Food Quality

Pros:

• "The dinner was great, really good burger!!"
• "Amazing Vegetarian and Vegan selections."
• "The mains of chicken strips with fries and Chicken Frijitas were both good and fajitas never fail 😎."
• "Our meals was simply DELICIOUS 😋"
• "All our food was cooked really nice and came quickly, We had 3 courses and everything tasted fantastic."
• "The food and drinks were all fresh and delicious - it's lovely to see them catering to vegetarian individuals like myself."
• "Food was hot, fresh and tasty."

Cons:

• "Basically, it's an over priced Macdonlds."
• "Had the rib eye steak, and yet again it was horrible."
• "I had the vegan pasta. It was disgusting. Very dry and bland."
• "Food was pretty good but the prices now were ridiculous!"
• "The bacon was full of fat and everything tasted the same but different shapes, most disappointing for the price we paid."
• "Food was underseasoned, not helped by the fact cheese had been missed on all meals."
• "The food came and was cold, and the burgers were missing mushrooms."

Service

Pros:

• "Super service especially from our waitress Beth. She was friendly and polite and definitely made the evening more enjoyable."
• "Great food and service our server was someone called Josh made our visit feel extra special."
• "Was served by a lovely person called Josh who helped make me and my mom feel very special after a long stressful day."
• "Lindsay, omg what a wonderful person she is, very welcoming and her attitude is beyond and above."
• "Excellent service by Beata she was attentive, friendly, helpful, polite and pleasant and she made our evening extra special."
• "We weren’t left waiting long for our food, and our waiter George was so polite and had no problem supplying our drinks all afternoon."
• "Our Server was Johnny Walker, and he was an absolute Diamond."

Cons:

• "The service at this branch is always slow… every time I come it’s always a minimum of 15 minutes before you can order your drinks."
• "Service was slow and no conversation despite it being a quiet midweek afternoon with few other customers."
• "Service poor no smiles or anything good customer service goes a long way."
• "Shocking double booked everyone and made us stand and wait after having booked nights previous on New Year’s Eve!"
• "Took ages to get served at the bar on a relatively quiet night."
• "The so called manager was incompetent in providing good customer service."
• "Service was shocking. Mains were brought to the table before all starter plates had been removed."

Atmosphere

Pros:

• "On a brisk Tuesday afternoon me we entered TGI's to a great atmosphere, sat at the bar and enjoyed a sesame chicken each and a few drinks."
• "Great atmosphere, food and cocktails!"
• "Location is perfect as it has parking facility which is easily accessible, the atmosphere is fantastic and the restraint is always warm and cosy."
• "Had a fantastic night last night Friday 26 had a table booked for Zoe's birthday 7 of us went, tried a cocktail that I've been wanting to try wasn't disappointed."
• "Five star atmosphere and it was all very clean with staff regularly cleaning."
• "The atmosphere is great always."
• "Amazing atmosphere, fantastic vibe in the place with great staff and as always the food is top notch - sumptuous."

Cons:

• "The music was very loud. On a table for 12 we had to shout to each other. Literally shout."
• "This place oh my God 😡😡😡😡😡I wish we had gone somewhere else."
• "I had booked a booth we were given a table bottom of stairs and right by entrance so staff members were constantly walking past behind you and the entrance doors permanently open. It was freezing."
• "The overall experience is diabolical and after speaking to others they say that the Sutton Coldfield branch they avoid not good at all."
• "The smoking area was also outside the front door so sitting freezing eating a meal with my coat on and smelling smoke all the way through."
• "The restaurant stunk of sewage and was really dirty, the staff seemed very unorganised."
• "Sadly Fridays feels like any other restaurant now and has lost everything that made it feel special and unique."

Value

Pros:

• "Also amazing value during the week, 2 courses for £20 and 2 for 1 on cocktails."
• "Cocktails are 2 for 1 every day which is not bad. 2 limited courses for £18pp mon-thur."
• "TGIs here is fabulous, food is always really good quality and I've only ever experienced great service from staff."
• "Food is good, hot and served well tables were clean which is very important to me when I go somewhere to eat."
• "The food was great and we all enjoyed all our orders."
• "Food was prompt and to high standard."
• "Food was very tasty, hot and fresh."

Cons:

• "Prices in my opinion are a bit too high £15 for a basic burger, £5 for warrior fries."
• "Price for meal kinda expensive for what you get."
• "£22 for a burger, you expect it to be amazing... but I've had £15 burgers that were better."
• "Over priced. Definitely the main concern is that I paid 20 pounds for an overcooked steak."
• "Be warned - £16 for a cocktail, £4 for a coke and over £6 for a beer … cheap it ain’t!"
• "Very overpriced for what you get."
• "The food portions were not very big considering the price so not good value for food at all."

Management

Pros:

• "The manager was very accommodating and the staff."
• "There was some mixups with Allergies from Management, but was quickly corrected."
• "The team there are friendly and super helpful anytime there's the slightest of problems."
• "Excellent customer service and excellent food."
• "The whole service has made me eager to return to the restaurant as soon as!"
• "Because of my food allergy they took on my concern and I was able to enjoy my food."
• "As always, staff are welcoming, friendly and can't do enough for you."

Cons:

• "The so called manager was incompetent in providing good customer service."
• "Poor management server very apologetic but poor poor management."
• "It’s ridiculous. Go to another branch because this one needs new management."
• "This place has really gone down hill. Very, very expensive."
• "Very rude the manager advised staff to tell all Irish they're fully booked."
• "Asked for the £10 tuck in offer which was advertised as available at all TGI branches. Thought it was strange when I was given a menu for the £20 offer and there was no menus with mention of the deal so I asked my waiter who stated they would ask the manager as he didn't seem to be aware of it."
• "We were asked to wait as they prepared our table..the table still was missing a knife and fork."