SEAT Letchworth Reviews Summary

Customer Service

Pros:

• "Karla was able to answer every question that I had regarding all the functions of this quite complex electric car."
• "Special thanks to Karla especially, who made the experience very easy, and provided a professional yet friendly service."
• "Chris S who was very helpful throughout and went above and beyond what I expected."
• "Absolutely fantastic experience here with Craig H."
• "Karla from Cupra Letchworth was an outstanding example of how to treat customers."
• "The customer service I received was fantastic! Very friendly and helpful."
• "I never knew buying a car could be such an enjoyable experience."

Cons:

• "Terrible customer service from the service department."
• "The workshop manager has no customer service skills whatsoever and is extremely rude."
• "I wouldn’t go for a SEAT ever again and wouldn’t recommend them to anyone."
• "Worst Experience Ever - AVOID."
• "They don't answer direct questions even when they're sent via e'mail?"
• "Rubbish service. Rang 3 times over the past few weeks to book a test drive on a Cupra Leon, no one called back."
• "I wouldn't trust these people to sit on the toilet the right way round!"

Vehicle Quality

Pros:

• "I bought a SEAT Ibiza in January 2016, the Connect version, I loved it."
• "Bought a second hand Leon from here which has been a good purchase."
• "The car is an absolute dream, an amazing upgrade to our previous Leon we already considered the perfect car."
• "The car I bought was very low mileage and in great condition."
• "The car itself was presented to us in the best possible condition."
• "It is a well built, comfortable and sporty car with good looks at a 'reasonable' price."
• "Great experience buying an approved used LEON."

Cons:

• "Whilst driving home we noticed a vibration which made us very nervous."
• "Unfortunately that was soon going to change as sometimes - especially when it’s cold or raining, the Front assist, Bluetooth, Tyre pressure warning light, Stop/Start warning light and parking sensors didn’t work."
• "Brought a SEAT Leon FR from here and at 50k miles the gearbox has gone."
• "Be aware this dealer will sell you a used 3 year old vehicle with a tyre on the limit and one with a flat spot causing a horrible vibration and not do anything about it."
• "Our car received minor damage whilst on site."
• "We had to take it to another dealership to have their work rectified as it had been done so badly."
• "Furthermore the cabin air filter was not changed by SEAT in 3 years worth of servicing and the used car check."

Purchase & Aftercare Experience

Pros:

• "The purchase experience at the family owned Seat business was simply outstanding."
• "The after care service is very good."
• "The whole experience from initial telephone enquiry to driving my car away was exemplary, well done Karla and thank you."
• "The whole vehicle purchase process was excellent and the salesman I dealt with obliging, grateful, prompt and ready to go the extra mile."
• "The experience of purchasing of my new car and exchanging my old car was hassle free & quick."
• "The process was smooth and it allowed me to enjoy the prospect of a new car rather than worrying about the different stages."
• "A very positive experience: helpful, friendly, relaxed, listened to what we wanted rather than trying to sell us something we didn't want."

Cons:

• "Was quite disappointed that the car was advertised as having full link to then be told after purchase that it would cost me around £200 to have it activated."
• "After various emails and telephone conversations and the Dealership admitting that they have two systems and they had made the error by not freezing the price they wouldn't honour the terms of what was agreed."
• "I took it back to SEAT Letchworth multiple times, they had it for about 5 working days once and they couldn’t replicate the fault and I should contact SEAT finance about the issues."
• "Promised updates on car servicing never arrived until I asked for an update and then gave the wrong information, it had been serviced days before."
• "Booked a booking over the weekend to test drive a Cupra 290. Pressured sales and didn't want to spend time with you if you are not going to buy same day."
• "I would've originally rated this a 5 star, but after having a stand up row with the service manager I've somewhat had my mind changed."
• "I was appalled by the attitude of Alex in particular and would have no trust in the dealership."