Citygate SEAT Twickenham Reviews Summary

Customer Service

Pros:

• "Gareth provided excellent service in Seat! He was knowledgeable, patient, and went above and beyond."
• "I can honestly say his impeccable customer service and his patience sold me that car."
• "Brilliant customer service, friendly staff specially the sales person who assisted us, Ahmed."
• "My first time using motobility and would like to thank Gareth Williams for his customer service, 100% spot on."

Cons:

• "Impossible to get a hold of. Don't answer the phone or return calls to you when they say they will (10+ unanswered calls)."
• "Had to complain to the sales manager to get delivery arranged and now he is late because of a 'meeting'."
• "Salesperson in regular contact before the sale was closed but then was very difficult about promised delivery of vehicle."
• "Tried taxing the vehicle for at least 30 minutes in the branch and it turned out I was given the wrong information."

After-Sales Service

Pros:

• "Booked my car in for a service and was late due to traffic, but the team still managed to kindly see to my car."
• "I’ve twice serviced my SEAT car here. Each time you pre-book a time, turn up and they ask you to take a seat in a nice seating area."
• "Came in for a service for my VW Golf. The new After sales team was very organized."
• "I recently had my Golf serviced with the team and the level of service was amazing."

Cons:

• "For some reason they didn't request a courtesy car until day three with my car. Been without a car for ten days now."
• "During test drive my partner identified a noise while braking and was promised by the salesman George that this would be investigated."
• "They had not called after two hours so we went back and they said they had finished, and the paperwork implies they had finished an hour earlier."
• "Avoid this garage! I bought a plug in hybrid Seat Leon end of May 2022. The car went wrong 4 weeks later."

Sales Experience

Pros:

• "The salesperson, Ahmed, took his time and really made the journey comfortable and not pressurised."
• "Had the pleasure of having George Liddiard as our advisor who was great."
• "Bought a car from here recently and only have good things to say about the team at this garage."
• "This was once a very well run 5 stars VW garage, with a range of highly competent staff on all levels."

Cons:

• "Worst experience! Trying to sort out a mobility vehicle. Long wait times. This is my second weekend coming back to get parts."
• "I took my car in for a service and both Dee and Sarah were helpful, friendly and re-assuring especially under the C19 circumstances."
• "Ignorant and poor service from the service department and when they are challenged they refuse to deal with you again."
• "Avoid this dealership, the sales and after sales are appalling, definitely cannot recommend."