Highway Garden and Leisure Reviews Summary

Garden Centre

Pros:

• "The garden centre is amazing and you can find more than you actually need at a good price."
• "Wonderful garden center, lots to see, large selection of summer furniture and nik naks for the home."
• "Great place to shop for garden, pet and clothes, also lots of ideas for gifts."
• "This is the best place to buy local plants."
• "One more of our main destinations for garden stuff decent pricing and wide selection of good plant stock."
• "A lovely garden centre. There is plenty of parking, a wonderful range of garden products and a wonderful shop full of gifts, clothing and toys."
• "Very impressed with this centre - really good plants, excellent produce and effects on sale."

Cons:

• "Must be only garden center that you can't take dogs in even nottcuts let you."
• "Have gone to Highways garden centre towards Christmas for many years and this is the worst display ever seen."
• "Since it was taken over by Roy's the Christmas display has declined more and more."
• "The stock level and quality was a bit poor as compared to their usual standard."
• "All clothes are so overpriced too."
• "The only negative is that they don't accept national garden gift voucher cards only the paper versions."
• "It's not the same friendly, helpful place it used to be."

Restaurant and Cafe

Pros:

• "Restaurant has a large selection of food from the humble sandwich to a full roast meal."
• "Today we had lunch on the restaurant, the service was great, the food amazing and reasonably priced."
• "The actual food was fresh and delicious, such a wide range of cakes, sandwiches and pastries; all washed down with a little bottle of prosecco."
• "Lovely coffee shop with a separate restaurant, we had coffee and cake in the coffee shop side (there was plenty of room)."
• "Service by staff was excellent. Employees were friendly, attentive and polite and orders came through promptly."
• "The friendliest staff for miles."
• "The staff here are are exceptionally attentive."

Cons:

• "The Restaurant today was very disappointing!"
• "The cafe is one of the few places we would go for coffee and food."
• "The rude woman had the cheek to tell me that I was lying and I hadn't been queueing since before 11.15."
• "Staff wandering around ignoring tables covered in trays and dirty plates."
• "Food in the restaurant today was bitterly disappointing."
• "Rude service, queued up at 11.10 only to get served at 11.17 and told we can't order breakfast because it stops at 11.15."
• "The tables were mostly dirty, not enough people were cleaning the tables and floor (the floor was covered in food)."

Customer Service

Pros:

• "Nothing was too much trouble."
• "Such Friendly Staff !"
• "Cheryl was so helpful and informative, and had a good knowledge of gardening."
• "The staff were really busy but very friendly and trying their very best to ensure everyone got served."
• "All staff we encountered were very welcoming & helpful."
• "The staff are some of the friendliest and helpful you will find."
• "The staff were so helpful, nothing was too much trouble which is such a refreshing change."

Cons:

• "As a person who is working in catering i am VERY fussy about hygiene and there...table was dirty."
• "Poor customer service. I waited for the checkout staff to chat away and then asked a question and was mocked by the checkout guy."
• "Very poor staff levels. Was left wandering around trying to find someone to help us."
• "Sales assistants were far too interested in gossipping to be of any help to customers in the store."
• "What an obnoxious arse serving behind the counter of the restaurant!"
• "Making customers feel bad seems to be a hobby of the gentleman. Terrible service and just plain rude."
• "The baby highchairs were absolutely disgusting, looked like they hadn’t been cleaned all month or all year actually."