Gourmet Burger Kitchen (GBK) Reviews Summary

Atmosphere

Pros:

• "Had a great atmosphere and everyone I interacted with couldn’t do any more to make the visit excellent!"
• "The place has a great atmosphere."
• "Liked the atmosphere friendly staff explained how it worked there the burger was amazing."
• "Nice atmosphere, good service and the milkshakes are amazing!"
• "The atmosphere was quite good too."
• "Pleasant calm atmosphere (Wednesday lunchtime)."
• "The atmosphere and food in GBK is great."

Cons:

• "However both the ladies and gents toilets were not in a clean state, no toilet roll in either so a little improvisation was needed for this I apologise."
• "It was dead - like one other table in use."
• "The place was also full of noisy teenagers."

Service

Pros:

• "The staff are friendly and professional, we are always greeted with a smile and service is quick."
• "Service was good - friendly chap got us seated."
• "The service is incredible and prompt even when busy."
• "Service was great! Food came at a reasonable time."
• "Staff were super helpful today when we tried to sort out my daughters student discount."
• "The service was really great."
• "The staff were very welcoming and we were seated straight away."

Cons:

• "All staff seemed to just be doing nothing at the till area and this girl was doing it all."
• "No positive comments regarding management."
• "Service was terrible. Orders where wrong."
• "Food horrible, staff rude."
• "Service was not good, all the staff stood behind counter having a chat."
• "Awful. We were sitting there for 40 min without being asked or served."
• "The waiter wasn't great to be honest, I had to go up to the till a few times because stuff was missing from our order."

Food Quality

Pros:

• "Food is good and there is a good choice on the menu."
• "Best chicken burger (bread crumbed, fried) in the UK."
• "The burgers and milkshakes were absolutely delicious."
• "Chunky skinless fries or sweet potato are beautifully cooked and go extremely well with 'baconaise' sauce."
• "The food is gorgeous 😍"
• "Food was excellent quality and price was so reasonable."
• "The best burgers by far! Love a gbk and this one has well cooked burgers with quick and friendly staff, tables are always available whenever I've been."

Cons:

• "Everything was stone cold and inedible and soggy after reheating."
• "Food quite tasteless and no flavour."
• "The Food was awful the meat was cheap tasted a lot like fire pit tescos burgers."
• "Taste was awful, half fried, too oily, not fresh WASTE OF MONEY!!!"
• "Food horrible, staff rude. Spoken to so rudely by staff. When asked to speak to manager was fobbed off."
• "I've eaten here a few years back was good food today was rotten ordered a bacon cheese burger bacon was still frozen and had a hair in it ordered cheese truffle fries suppose to be melted cheese was aump of lard don't spend ya money here please!!!!"
• "Takeaway had 2 RAW CHICKEN burgers and half a portion of chips."

Price

Pros:

• "They still take cash (hooray!)."
• "CASH accepted 👏👏"
• "The prices are fair and the food is so filling, don’t think I’ve ever been able to finish a meal because it fills you up so quick."

Cons:

• "The prices of drinks here are disgraceful though, for 330ml of cola(the equivalent of a regular UK sized can) it cost £2.50."
• "It's is basically a burger bar as the name suggests but don't expect burger bar prices it's way more expensive hence the 3 stars."
• "Also the food is very expensive for what it is."
• "over £40 for 2 of us to have a bang average burger, coleslaw and a drink."
• "Alot of money for cheap burgers!"
• "absolute disgrace overpriced £2.70 for 330ml bottle of diet coke equivalent to a can size."
• "I thought it was very expensive."

Ordering Process

Pros:

• "Ordered and paid via the app - which seems to be the norm now but was very easy to use."
• "It was a smooth ordering experience as everything can be done through an app."
• "Had to order on an app, which was easy to do!"
• "Ordered via the app from our table, the food and drinks arrived quickly."

Cons:

• "Why is it you have to order via an app when there are people there perfectly capable of taking an order."
• "Only thing I'd say I'd complain about is that you have to order chips separately to the burgers.. why can't they be a part of the same item you order?"
• "Not having table service is a downer. you sit down and then get up to order at the counter."
• "Ordering was required to be done through app which is not ideal if you wish to split the bill but works."
• "Ordering was confusing."
• "Sat there waiting for one of the many waiter or waitresses to come over, eventually realised we had to go order at the counter."
• "The waiter wasn't great to be honest, I had to go up to the till a few times because stuff was missing from our order."