Five Guys Lakeside Reviews Summary

Staff Service

Pros:

• "Amazing burgers and chips. Staff really friendly, nothing was too much trouble."
• "Service was quick, staff friendly. Highly recommend this place."
• "Great staff always so helpful and always make you feel welcome."
• "Lovely team on site. Helpful, friendly. Tidy place considering the busy footfall in there."
• "Served by Alyssa at the Lakeside restaurant and she was so helpful ☺"
• "Served by 2 lovely women, who were very happy, which put a smile on my face."
• "Service was also friendly and efficient."

Cons:

• "The staff were rude. Will never eat there again."
• "Food was good, a little pricey. But the staff were extremely rude."
• "Server was not helpful and felt like i was a bother to them."
• "Member of staff taking the orders couldn't speak or understand English, which made the process very confusing."
• "Very very expensive for this type of food... The staff is too busy to be friendly."
• "Arrived at 8.54pm and was told by the member of staff on the till that the two people in front of me were the last people she was serving."
• "Extremely expensive and found it very bad that none of the staff at all were wearing a mask and they were all crowded."

Food Quality

Pros:

• "Burger is fantastic. Whatever you have, have it 'all the way'."
• "Burgers are better than most and I do like the fries."
• "Fries are tasty and they are generous - the 'little' size is plenty for one adult."
• "The cajun fries were fantastically tasty, nice and crisp with soft interior and the burger was fantastic also."
• "Had strawberry milkshake delicious. Had cheeseburger and chips. Chips were lovely and burger was one of the best I have ever had."
• "Now I will admit the burger was very good and ingredients are definitely fresh."
• "Absolute GOAT burger. Its hands down my favourite place too eat, the burgers are freshly made and always hot."

Cons:

• "Food came late, cold, chips looks like they're made from plastic, no taste at all."
• "Worst hamburger ever. The music at the ordering counter was so loud that the guy made a complete mess of the order."
• "Visited today with high hopes but sadly disappointed ordered double cheeseburger with barbecue sauce and fries Cheeseburger was dry and overcooked fries were ok."
• "Nothing like on pictures. This is how £20 burgers looks like dry no taste no veggies no dressing nothing."
• "The amount of onions in my burger was insulting. The amount of jalapeños was even more disappointing!!!"
• "3rd attempt of this brand and still disappointed every time. Fries were soggy and burgers were extremely dry."
• "Chips were horrible and burger meat was smelly. We both ended up with food poisoning."

Atmosphere & Cleanliness

Pros:

• "The cleanliness of this restaurant was very good and to a high standard."
• "As you would expect, American restaurant. Feeling is just if you were in America, friendly staff."
• "It's five guys. Ok the location doesn't allow for a great atmosphere but the food and service was good."
• "The establishment was busy, noisy and cramped but kept clean and the staff and general atmosphere were/was friendly."
• "Love it here! Have to wait for your food as it can get quite busy and the food is cooked fresh as you order it so worth the wait."
• "Even for vegetarians such as myself they make grilled veggies in a bun taste sublime."
• "The best place for a burger; freshly cooked to order with a range of options."

Cons:

• "The condition inside are disgusting most tables had rubbish and leftover food on them leaving me to clean a table myself."
• "Bins over flowing. Loads of dirty uncleaned tables."
• "Personally overrated, food squashed into foil, greasy and slimy. Soooo over priced."
• "Just a bit cramped to get around one or two tables too many."
• "The only thing I don't like about some five guys restaurants is that the toilets are so close to the eating area/open kitchen."
• "One thing that I am going to say, though, is that the music was quite loud."
• "Very few drinks to choose from, ice machine not working."

Value for Money

Pros:

• "Some say it's a little overpriced for a burger but I say it's money well spent."
• "The bottomless drinks do make the whole package worth it with a vast choice of flavours of coca cola to choose from alone."
• "Great burgers - remember to make the most of your included toppings!"
• "Love it! Clean, covid safe and able to eat in."
• "Great burgers, brilliant chips (especially seasoned ones) and the best milkshakes in town!"
• "It's not cheap at £15 for burger fries and a corona but well worth it."
• "Expensive BUT the best burgers in Lakeside!!"

Cons:

• "Overall a very expensive burger bar, food was nice but nothing special."
• "Overrated burgers and hotdogs... Cost my an arm and an leg(£30)."
• "Do not eat there! Tiny squashed hotdog/burger for the massive price you pay... Not worth the money!"
• "Very overrated to be fair."
• "No matter how good the burgers are, you can't get away from how expensive this place is for what you actually get."
• "Worst value for money!!!"
• "It's very expensive, (£10+ for burger, fries and drink), so can't give it 5* but food was excellent."