Currys Reviews Summary

Customer Service

Pros:

• "Entered the store and was welcomed but not harassed which is always nice."
• "The guy in electricals was very helpful with the laptops & periferals I was interested in."
• "We were served by Jack who was really helpful and knowledgeable."
• "Immediate attention and detailed explanation given on each of the items we looked at..purchase went very smoothly."
• "I was served by Finlay W who is an absolute asset to the store. He was helpful, knowledgeable and friendly."
• "Very helpful man on help desk, got a replacement no trouble and paid just £10 for a no quibble replacement service for 3 years."
• "The five stars all go to the most helpful, most informative and pleasant salesman in the business section {Robert}."

Cons:

• "Used click and collect even thou it says hassle free its far from that."
• "Been told by a member of staff who didn't seem interested at all which one to take."
• "And the speakers arnt in stock? Great system you have then!"
• "Don't waste your time visiting this establishment."
• "She also seemed very frustrated at any option I wanted to take even though it is her job to respond to queries like this."
• "The guy I spoke to didn't have a clue about the issue with my laptop & suggested I sit & wait until one of the others got back."
• "Terrible service, half the phones at carphone warehouse were not powered up because they had the wrong leads plugged in."

Product Availability and Pricing

Pros:

• "If you are after some sort of electrical goods there is a good chance they will have it here."
• "It's nice to be able to browse and handle what you are buying, and know the price is the same or not far off an internet retailer."
• "The prices are very competitive too."
• "Competitive pricing, really friendly and mostly knowledgeable staff makes this a great alternative to the online shop."
• "They had a great range of TVs on display."
• "Lots of great tech products on display including big screen TVs."
• "Very friendly, helpful and knowledgeable staff who listened to what I wanted and didn't push us to more expensive purchases that we didn't need."

Cons:

• "Prices seem to be rather high there lately."
• "Check your receipt! Price for item at checkout was more expensive than on shelf."
• "They couldn't even begin to see our frustration at waiting two weeks for the wrong phone to then get charged more."
• "Not very helpful both items I wanted to purchase were out of stock."
• "This Currys is the worst, there's never anything in stock."
• "As usual, the displayed item was not in stock."
• "Incredibly frustrating to find that there were laptops on display which were out of stock."

Store Experience

Pros:

• "Very safe right now, limited number of people in the store so there may be a little bit of queueing but it's sheltered."
• "It has plenty of parking for disabled and non-disabled people."
• "The store was well laid out, airey and car parking reasonable, product selection good, clean and tidy."
• "Well set out store,helpful staff and pleasant atmosphere."
• "Nice sized store with pretty much everything electrical you need for the home."
• "Large store stocking a wider variety of the usual - fridges, freezers, Hoover's, TVs, computer and laptops + accessories."
• "With so much stuff disappearing online these days its nice to still have somewhere to actually go where you can physically see, poke and prod the item you're actually interested in buying."

Cons:

• "No positive comments related to store cleanliness and maintenance were provided."
• "Loads of middle aged blokes stood around in groups with no interest in engaging with customers."
• "Waited half hour for someone to come and help me choose a potential purchase."
• "Stood around around for 5 minutes waiting to speak to a member of staff but as always they all kept out the way."
• "No staff available, you have to go and hunt down someone for any assistance."
• "The atmosphere is brilliant."
• "There are plenty of gaps on the shelves."