Companion Care - New Malden Reviews Summary

Reception and Customer Service

Pros:

• "Superb team. From reception, nursing and vet care."
• "Just wanted to share my experience with Companion Care New Malden today, Sat 10th June... The receptionist was so helpful and informative."
• "Very understanding reception when booking appointment as my cat gets very stressed in this environment."
• "We were seen early. The reception staff were friendly."
• "I always find the staff extremely friendly."
• "Friendly receptionist who helped me set up a pet plan."

Cons:

• "Seriously needs new receptionists as they are so so horrid and have serious attitude problems!"
• "Good vets when they don’t screw up your appointments. But now they have signed me up to a direct debit twice."
• "Incredibly rude receptionists... No such thing as good customer service and being kind to their clients."
• "The receptionist mocked me to the last minute from the check in till the check out."
• "The recentionist mocked me to the last minute from the check in till the check out."
• "Very disappointed, I’m calling nearly everyday for 2 weeks, leaving messages! Many time the call just get disconnected!"

Veterinary Care and Treatment

Pros:

• "Absolutely 5 star clinic. A HUGE thank you to Maks Carey without whom my tortoise Timmy would not be alive today."
• "The vet was gentle and kind and my cat was as relaxed as I have ever seen him in this scenario."
• "Emergency appointment as our cat had arrived home injured probably run over. Vet was very kind and professional."
• "First time visiting with two guinea pigs... Both the nurse and vet were brilliant. They were kind and considerate."
• "My last cat was treated at this practice. When he was put to sleep they were fantastic with him and helped me through the process."
• "Our experience of Companion Care was excellent throughout the 4 years we were registered with them."
• "Very good vets that actually show care towards your pets and treat them with respect and compassion when treating them."
• "The vet maks I saw was spot on with his diagnosis I felt at ease with him and able to voice my concerns and worries."

Cons:

• "I had cause to complain about treatment given to my dog and my cat and it took many reminders from me for them to reply."
• "These utterly disgraceful “Vets” should be struck off. First time I used them for my boy pug... They lied constantly and showed zero empathy nor remorse."
• "Absolutely appalling place. Our dog was treated for a RTA. Different vets gave varying diagnoses. Offered expensive treatments, which proved totally unwarranted."
• "Took my dog to the vet because he had something in his paw (seed or something) the vet i saw told me the seed had probably gone in to my dogs paw and exited and to keep it clean with salt water and keep the paw dry."
• "I was made to sit outside the consulting room which would have been fine given the current circumstances but the vet shut the door and I wasn't given the opportunity to ask any of the questions I wanted."
• "I would avoid using this practice - very poor service received ! It's all about the money and not your pets! They don't care that you pay for a service and then because of their poor skills are unable to get any test results!"
• "MONEY MONEY MONEY... that's all they care about, They keep trying to make you book unnecessary appointments at £45 a shot pretexting that they are follow ups."
• "My dog loves all the vets in new malden branch. I have to say I'm not overly impressed, I pay a monthly charge for medication. I ran out and emailed for a repeat prescription, they told me I'd been given enough, emails/ calls back n forth eventually they realised they were wrong."

Cost and Pricing

Pros:

• "Appointment provided within a reasonable time; vet knew my pet and was very nice and sympathetic; my appointment was late due to an emergency but I was pleased to wait as emergencies should come first, good price on the plan."
• "My experience has been very positive with this practice with all my pets. Recently my dog had a surgery; the quote was much better than the other vets and the service and aftercare were superb."
• "I've used Companion Care Vets for over 10 years & have only ever received superb Customer Care service👍 Their prices are very reasonable & I never feel like they're trying to get me to pay for unnecessary tests etc. Highly recommended."

Cons:

• "The practice itself is also quite greedy for money (they don’t actually care about your pets, only how to take your money), overcharging for a lot of their services."
• "Nice vet, can’t fault but very busy practice, if you need to make a claim they charge you £30!!! admin fee which I find ridiculous."
• "I am highly satisfied with the Vets, staff and overall service. However even with a discount for consultation and treatment for my cat after an injury he suffered, I feel that the cost of antibiotics is far too expensive."
• "Absolutely appalling place... they charged my insurance company £103.00 for tablets that were never dispensed."
• "JUST A LICENCE TO PRINT MONEY. The Vets were good but totally let down by the “service” we have received since our rabbit died."
• "Service received was fine. Price compared to the quote was £100 more. They don't tell you the quote is before VAT."
• "Although my pets are not registered with this vet, I was able to get my dog's emergency prescription drugs from them. The receptionists were very helpful on the phone and in person. Shame about the cost of the medicines."
• "Absolutely disgusted having to pay an additional £70 on top of £41 consultation fee for treatment for a cat bite because have not been to this vets before."