Castles Estate Agents Crouch End Reviews Summary

Professionalism

Pros:

• "Sandro, Abraham and Colin are experts in their field and offer exceptional service."
• "Abraham acted as my agent and was/is an absolute superstar."
• "Abraham is very professional, responsive, helpful and extremely knowledgeable about local area."
• "The gentlemen were thoroughly friendly and professional throughout the process."
• "Abraham has been absolutely brilliant. He was helpful, friendly and hugely professional from the start, giving us good advice and finding us a buyer in record time (and in a tough market)."
• "Abraham was straightforward, reliable and trustworthy and made the whole process feel far less stressful than any of our previous purchases."
• "He is professional, discreet, always responsive and his attention to detail is exceptional from the initial contact to completion and beyond."

Cons:

• "I bitterly remember that Sandro misled us, saying the garden summerhouse had electricity when that was not the case."
• "When I brought it up afterwards, I wasn't met with the best of honesty nor apology."

Local Market Knowledge

Pros:

• "They have an extensive knowledge of the area are very well respected and liked."
• "Abraham knows the Crouch End market inside out."
• "His knowledge of the local area is unrivalled and he should be the first consideration when you are buying or selling in the area."
• "Abraham is one of those local people in Crouch End who really does have excellent first-hand knowledge of the housing market."
• "The sales team at Castles have an encyclopaedic knowledge of the local Crouch End area."
• "Nobody knows Crouch End better!"
• "They know the local area and their buyers really well - which makes them stand out in a challenging market."

Cons:

• "We had a bad experience with another local estate agent, who over valued the house, encouraged us to reduce the price twice, and then after 3+ months to accept an offer from a complete time waster who pulled out at the last minute, costing us time, stress and hundreds of pounds."

Client Support

Pros:

• "Sandro was always available to assist, at any time, day or night."
• "Nothing was too much to ask and Sandro was always on hand for any questions or advice."
• "He makes a very stressful process absolutely painless because of his proactivity throughout, managing all sides of the equation to pre-empt any problems."
• "Always punctual, always friendly, to-the-point, honest."
• "Communication was always very transparent and my questions were answered speedily."
• "We have really appreciated all your hard work, especially how you are always contactable whether on the phone or via email."
• "He was a great communicator between all parties and managed to make us feel that he always had our backs."

Cons:

• "Buying our first flat a few years ago wasn't the best experience with Castles in Crouch end."